Mortgage Endowment Complaints Handler
Edinburgh, City Of Edinburgh, United Kingdom
My duties as a Mortgage Endowment Complaints Handler involves daily contact with customers, IFA’s, tied agents and 3rd parties. My overall success is demonstrated through a variety of projects which has included :- evaluation and implementation of new processes.- the audit of transactions between Standard Life and prominent firms in the financial and business sector. - becoming a floor coach to train new employees and assist colleagues on a daily basis. - testing and… Show more My duties as a Mortgage Endowment Complaints Handler involves daily contact with customers, IFA’s, tied agents and 3rd parties. My overall success is demonstrated through a variety of projects which has included :- evaluation and implementation of new processes.- the audit of transactions between Standard Life and prominent firms in the financial and business sector. - becoming a floor coach to train new employees and assist colleagues on a daily basis. - testing and implementing the new time barring system.- assisting in the creation of two extensive A-Z training manuals- representing, and taking decision on behalf of my team manager at important meetings.- liaising with Third Parties in order to improve customer service to mutual clients. Show less