25 years in Information Technology; the majority in business intelligence in the energy, banking, manufacturing and telecom industries. Expert in business intelligence. Passionate about Agility: certified in Scrum and LeanKanban. Good understanding of customer relationship management (CRM) and customer experience (CX). Generates synergy with the business; especially operations, marketing, sales and finance.At Videotron from 2012 to 2016. Member of the IT steering committee. Responsible of the BICC and SAP. Lead 4 managers, 30 professionals and more than 40 consultants.Director of the Info-Hub project, finalist at the OCTAS 2015. Member of the project management committee that defined the information architecture in 2015. Presented at the 2015 Salon BI on the usage of Agile in large organization. Deployed the BICC in 2013. Defined and deployed the Agile (Scrum) framework in 2013. Member of the BI program steering committee from 2013 to 2015 that delivered 30+ projects in Agile, at the heart of the relational marketing strategy. In 2014, lead an initiative on data governance on sales information. Responsible of the BRM team from 2012 to 2013. Lead many organizational changes for the teams under my responsibility.From 2007 to 2012, Director at CGI for consulting services provided to Rio Tinto. Global infrastructure services in Canada, USA, North Ireland, Mexico, China and India to Bombardier Aerospace. Infrastructure and application services to Alcan Packaging, to Métro-Richelieu and to Bombardier Recreational Products in Canada and the USA.From 1999 to 2003, worked in New York for the Crédit Lyonnais and responsible for the business intelligence solutions used for analysis and reporting of the financial performance of the organization.In 1999, participated in the opening of a consulting services office in business intelligence in Stamford, Connecticut. First international mandate in 1999 as a business intelligence consultant with Sunbeam in Boca Raton, Florida.