Leading a busy retail environment ensuring the very best in customer service, operational leadership, logistics management and the empowering development of staff.Driving the performance of the store striving to attain and exceed all key KPIs.Delegating key tasks across my team to maximise output and offer colleagues the opportunity to showcase their expanding skillset.Optimising the stores processes to ensure quality with efficiency.Resolving problems in a… Show more Leading a busy retail environment ensuring the very best in customer service, operational leadership, logistics management and the empowering development of staff.Driving the performance of the store striving to attain and exceed all key KPIs.Delegating key tasks across my team to maximise output and offer colleagues the opportunity to showcase their expanding skillset.Optimising the stores processes to ensure quality with efficiency.Resolving problems in a prompt and professional manner.Recruiting and developing new talent to the business.Designing and driving staff development plans to maximise their potential. Show less

Acting as Lead Control Manager on the Directory Department overseeing resource planning and hours control including setting daily targets for up to 100+ departmental team members.Managing all people processes including return to work interviews, absence management, and disciplinaries. Onboarding all new warehouse operatives as well as managing seasonal agency staff ensuring all training is given to a high standard.Operating across multiple warehouse programs including… Show more Acting as Lead Control Manager on the Directory Department overseeing resource planning and hours control including setting daily targets for up to 100+ departmental team members.Managing all people processes including return to work interviews, absence management, and disciplinaries. Onboarding all new warehouse operatives as well as managing seasonal agency staff ensuring all training is given to a high standard.Operating across multiple warehouse programs including WMS systems as well as a vast amount of other in-house systems to ensure smooth workflow on the site.Stepping up to Manager in Charge’ in absence of Site Manager taking full responsibility of the entire site and all 450+ members, 20+ managers, support staff, maintenance technicians and transport department.Attending sale preparation meetings and providing detailed planning for future events.Managing departmental cost control, KPI’s and Daily CPU monitoring; adjusting workflow and hours to achieve targets.Holding responsibility for the health and safety of the site and team members; completing monthly H&S audits, attending monthly managers H&S meetings, daily floor walks and compliance books.Implementing and planning multiple site projects including Next’s 12pm promise. Show less