Thomas Drobka Email & Phone Number

Greater Milwaukee Area

Management of facilities functions and event services, event planning, sales, customer relations, league services, dining service, bar management, closing processes and enterprise security.

Managed price assurance for price books and customer price agreements, improved profit margins by 15% through margin and root cause analysis, track and publish sales promotions results, strategic management of after-market sales to meet forecast and budgeted targets, manage and create parts guide bulletins, maintain legacy and add new products to the Speed Parts product configurator, Support Global Compliance Officer and Corporate Logistics with Import/Export HTS codes of geared and coupling products.

Customer Care Supervisor of 7 direct reports generating $20M in sales, populated and maintained a product configurator with price elements by sales channel, facilitated process improvements that resulted in a 66% reduction in response times of quotation and customer technical assistance requests, implemented SOP of department processes and office machines PM program.

Managed the Customer Service accounts of Mecanica Falk-Mexico and Power TransmissionIndustries-Brazil, as liaison provide point of contact and project mangement support of out-sourced manufacturing projects, provided sales and product support for all Falk products, provided joint-venture special project support, acted as VOC of each subsidiary and provided solutions of mutual benefit for all parties, reported directly to President of the company and in-directly to the Business Managers of both Subsidiaries.