Senior It Service Desk Analyst
Current
Jul 2023 - Present
AeroLeads people directory · profile
Thomas Lam Email & Phone Number
Senior IT Analyst
at
Fieldfisher
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 86%
Current company
Role
Senior IT Analyst
Location
London, England, United Kingdom
Company size
Who is Thomas Lam? Overview
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Quick answer
Thomas Lam is listed as Senior IT Analyst at Fieldfisher, a company with 1491 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Thomas Lam.
Thomas Lam previously worked as Senior IT Service Desk Analyst at Fieldfisher and 2nd Line Analyst at Fieldfisher.
Company email context
Email format at Fieldfisher
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Fieldfisher
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Profile bio
About Thomas Lam
Experienced System Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Excel, Customer Service, Cloud Computing, Enterprise Mobility, and Data Access. Strong information technology professional graduated from Bacons College.
Listed skills include Customer Service, Microsoft Excel, Data Access, Enterprise Mobility, and 6 others.
Current workplace
Thomas Lam's current company
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Fieldfisher
6 roles
Thomas Lam work experience
A career timeline built from the work history available for this profile.
2Nd Line Analyst
Jul 2022 - Jul 2023
Service Desk Engineer
Netstar
- I worked at Netstar IT MSP (Manage Service Provider) as an Service Desk Engineer. My day to day would be responsible for providing 1st line support by phone, emails, remotely and face to face. This includes support for.
- Providing 1st Line Support up to 130 clients – via onsite support, remote support. This includes Windows / Mac OS, Printers / Scanners.
- Providing IT Support to end users working through tickets to give viable solutions to there problems. Making sure their systems is running to ensure customers are able to work efficiently.
- Knowledge of ConnectWise as an Service Desk.
- Working on-site with 40+ users to tackle on first hand issues or any requirements clients may need.
- Using Active Directory on a daily basis to troubleshoot any issues.
Aug 2021 - May 2022
Client Systems Engineer
- Provided 1st-2nd line support to 20 clients 500+ users via onsite support, remote support and telephone support. Which includes PC/Mac, Smart/VoIP phones (iPhone, Android,) and other IT/media-based devices (printers.
- Effective IT Support to end-users with excellent customer service skill to fix the problemover phone, remotely or face to face and keep inform about the progress of IT issue, make sure allincidents delivered the before.
- Using MacOS to support Windows / Mac Users
- Monitored IT infrastructure using N-Able, SolarWinds, Bomgar, ITSM tool Servicedesk.
- Knowledge and understanding on DNS, DHCP, WAN, LAN, TCP/IP.
- User Administration (Creation/Deletion/Security Permissions) through Active Directory.
Oct 2016 - Jul 2021
Sales Advisor
- Working as a Sales Advisor, providing customer service- Processed sales and refunds - Worked alongside other colleagues to maintain stock and store standards
Jul 2016 - Jan 2019
Nov 2014 - Nov 2016
Team & coworkers
Colleagues at Fieldfisher
Other employees you can reach at fieldfisher.com. View company contacts for 1491 employees →
CB
Christian Berselli
Colleague at Fieldfisher
Parma, Emilia-Romagna, Italy, Italy
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RS
Robin Spender
Colleague at Fieldfisher
Greater London, England, United Kingdom, United Kingdom
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OH
Oscar Hernandez Armillas
Colleague at Fieldfisher
Spain, Spain
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CB
Cristiana Bulbuc, Llm
Colleague at Fieldfisher
United Kingdom, United Kingdom
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BG
Bleddyn Gill
Colleague at Fieldfisher
Greater Newport Area, United Kingdom
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SA
Sevim Ahmet
Colleague at Fieldfisher
Bromley, England, United Kingdom, United Kingdom
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MW
Megan Ward
Colleague at Fieldfisher
San Francisco Bay Area, United States
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PK
Priyanka Kapoor
Colleague at Fieldfisher
London, England, United Kingdom, United Kingdom
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RY
Rocky Yadav
Colleague at Fieldfisher
Delhi, India, India
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SD
Sandra Dziwiszek
Colleague at Fieldfisher
London, England, United Kingdom, United Kingdom
View →
Christian Berselli
Colleague at Fieldfisher
Parma, Emilia-Romagna, Italy, Italy
View →
RS
Robin Spender
Colleague at Fieldfisher
Greater London, England, United Kingdom, United Kingdom
View →
OH
Oscar Hernandez Armillas
Colleague at Fieldfisher
Spain, Spain
View →
CB
Cristiana Bulbuc, Llm
Colleague at Fieldfisher
United Kingdom, United Kingdom
View →
BG
Bleddyn Gill
Colleague at Fieldfisher
Greater Newport Area, United Kingdom
View →
SA
Sevim Ahmet
Colleague at Fieldfisher
Bromley, England, United Kingdom, United Kingdom
View →
MW
Megan Ward
Colleague at Fieldfisher
San Francisco Bay Area, United States
View →
PK
Priyanka Kapoor
Colleague at Fieldfisher
London, England, United Kingdom, United Kingdom
View →
RY
Rocky Yadav
Colleague at Fieldfisher
Delhi, India, India
View →
SD
Sandra Dziwiszek
Colleague at Fieldfisher
London, England, United Kingdom, United Kingdom
View →
FAQ
Frequently asked questions about Thomas Lam
Quick answers generated from the profile data available on this page.
What company does Thomas Lam work for?
Thomas Lam works for Fieldfisher.
What is Thomas Lam's role at Fieldfisher?
Thomas Lam is listed as Senior IT Analyst at Fieldfisher.
Where is Thomas Lam based?
Thomas Lam is based in London, England, United Kingdom while working with Fieldfisher.
What companies has Thomas Lam worked for?
Thomas Lam has worked for Fieldfisher, Netstar, Stellarise Limited, Schuh, and Rsvp (Media Response) Ltd.
Who are Thomas Lam's colleagues at Fieldfisher?
Thomas Lam's colleagues at Fieldfisher include Christian Berselli, Robin Spender, Oscar Hernandez Armillas, Cristiana Bulbuc, Llm, and Bleddyn Gill.
How can I contact Thomas Lam?
You can use AeroLeads to view verified contact signals for Thomas Lam at Fieldfisher, including work email, phone, and LinkedIn data when available.
What skills is Thomas Lam known for?
Thomas Lam is listed with skills including Customer Service, Microsoft Excel, Data Access, Enterprise Mobility, Device Configuration, Device Security, Microsoft Cloud Services, and Cloud Services.
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