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Thomas Curley Email & Phone Number
Manager, Major Incident Management
at
Commonwealth of Massachusetts
1 work email found
@state.ma.us
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager, Major Incident Management
Location
Greater Boston, United States, United States
Company size
Who is Thomas Curley? Overview
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Quick answer
Thomas Curley is listed as Manager, Major Incident Management at Commonwealth of Massachusetts, a company with 110 employees, based in Greater Boston, United States, United States. AeroLeads shows a work email signal at state.ma.us and a matched LinkedIn profile for Thomas Curley.
Thomas Curley previously worked as Major Incident Coordinator at Commonwealth Of Massachusetts and Supervisor Navisite Service Center - US at Navisite. Thomas Curley holds Itil Foundations Certification, Itil from Itil.
Company email context
Email format at Commonwealth of Massachusetts
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{first}.{last}@state.ma.us
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AeroLeads found 1 current-domain work email signal for Thomas Curley. Compare company email patterns before reaching out.
Profile bio
About Thomas Curley
I am a results oriented Network Operations leader with a commitment to service excellence and a customer centered focus. I have a consistent track record of providing quality customer support that has met or exceeded client needs. Outstanding communication and interpersonal skills with the ability to listen effectively and respond accordingly.Incident Management | Change Management | Problem Management Technical Support | Customer Service | Continual Service Improvement | Process Enhancement | Network Operations | People Management | Data Center Infrastructure
Listed skills include Data Center, Tcp/Ip, Cisco Technologies, Computer Network Operations, and 17 others.
Current workplace
Thomas Curley's current company
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Commonwealth Of Massachusetts
7 roles
Thomas Curley work experience
A career timeline built from the work history available for this profile.
Manager, Major Incident Management
Current
Jun 2022 - Present
Major Incident Coordinator
Feb 2021 - Jun 2022
Supervisor Navisite Service Center - Us
- NOC Supervisor / Major Incident Management Coordinator (November 2015 – December 2019)Responsible for supervision and support of global network and data center operations in a fast - paced environment supporting 1500+.
- Worked with service managers to identify gaps or areas of improvement to enhance the customer experience.
- Managed technical support operations in a 24 / 7 / 365 environment, diligently troubleshooting issues to remediate, identify root cause and prevent recurrence.
- Ensured all monitoring alerts, support tickets and emails were processed to meet customer Service Level Agreements (SLA) and exceed customer expectations.
- Managed Data Center Critical Infrastructure including Smart Hands, backup tape management, hardware troubleshooting, parts monitoring and replacement.
- Communicated with customers during service impacting events providing them with steps taken and estimated time to restore services.
Nov 2015 - Dec 2019
Lead Noc Engineer
- Lead NOC Engineer (May 2007 – November 2015) Managed problem tracking and resolution of hosted websites, networks, and applications. Monitored data center environments via Netcool, Remedy, and Performance Monitors..
- Identified, analyzed, documented, and coordinated timely response to infrastructure service issues 24 / 7.
- Resolved inbound service tickets and emails from customers. Used remote monitoring and diagnostic tools to identify, troubleshoot and resolve server / network and infrastructure issues.
- Managed operating systems and virtual machines: performed OS patch installations, restarted failed backups, upgraded virtual hardware, and migrated VM’s to other hosts as needed.
- Implemented a remote support process, developed procedures and trained staff on this new technology which reduced time for resolving internal and external customer requests by 40-50%.
- Mentored and trained co-workers on new processes and procedures for internal and external customers.
May 2007 - Nov 2015
System Adminstrator
Municipal Management Associates
Jul 2006 - May 2007
Systems Admin
Municipal Management Associates
- Systems Administrator Provided administration support for Unix and Windows systems including server and workstation upgrades, backup and disaster recovery. Responsible for establishing and maintaining user accounts.
- Installed and configured desktops and network printers.
- Maintained and monitored network infrastructure (LAN / WAN) hardware and routing / switching, office and computer room cabling. Identified and resolved system issues.
- Created and maintained systems installation, configuration, and processes documentation.
Jul 2006 - May 2007
3 education records
Thomas Curley education
Itil Foundations Certification, Itil
Itil
Glow Training Center, Infomation Technology
Mcse Courses, A+ Hardware / Software
Hs Diploma, Plumbing & Heating
Minuteman Tech
FAQ
Frequently asked questions about Thomas Curley
Quick answers generated from the profile data available on this page.
What company does Thomas Curley work for?
Thomas Curley works for Commonwealth of Massachusetts.
What is Thomas Curley's role at Commonwealth of Massachusetts?
Thomas Curley is listed as Manager, Major Incident Management at Commonwealth of Massachusetts.
What is Thomas Curley's email address?
AeroLeads has found 1 work email signal at @state.ma.us for Thomas Curley at Commonwealth of Massachusetts.
Where is Thomas Curley based?
Thomas Curley is based in Greater Boston, United States, United States while working with Commonwealth of Massachusetts.
What companies has Thomas Curley worked for?
Thomas Curley has worked for Commonwealth Of Massachusetts, Navisite, and Municipal Management Associates.
How can I contact Thomas Curley?
You can use AeroLeads to view verified contact signals for Thomas Curley at Commonwealth of Massachusetts, including work email, phone, and LinkedIn data when available.
What schools did Thomas Curley attend?
Thomas Curley holds Itil Foundations Certification, Itil from Itil.
What skills is Thomas Curley known for?
Thomas Curley is listed with skills including Data Center, Tcp/Ip, Cisco Technologies, Computer Network Operations, Routers, Switches, Disaster Recovery, and Cloud Computing.
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