Thomas E. Ferry Email & Phone Number

Charlotte, Nc, Us

Segra Networks is a fiber-based bandwidth infrastructure and service provider in the Mid-Atlantic region with a network of long-haul fiber, metro Ethernet and Ethernet rings located primarily in Virginia, West Virginia, North and South Carolina, and portions of Maryland, Pennsylvania, Ohio and Kentucky. The Company serves carrier, business and residential customers over its fiber network offering data, voice, IP and Cloud services. Within Segra, I have served as CTO leading a two hundred (200) person organization responsible for Network Engineering and Planning, Fiber Construction, Product Management, Network Operations, the Network Operations Center, Customer Service Delivery, Business Process Development and the Corporate PMO.I am currently the Chief Program Office (CPO), responsible for all program management including IT system selection and integration, service delivery and all corporate programs and Program Management Office operations.

High Point, North Carolina, Us

Led development of Lumos Network’s first Program Management Office (PMO); developing PMO processes, project initiation, execution, monitoring and reporting tools, processes and templates; responsible for staffing all PMO positions (project and program managers); managed several projects personally to understand the environmentDelivered immediate results with the new PMO managing and delivering five new products in the first three quarters of its operationIntroduced cross-functional project management and had impacts across the larger Lumos organization – for example, introducing quarterly releases to the IT organization to allow better management of scare IT resourcesDeveloped Lumos’ first engineering lab that reflected actual network topologies and protocols; developed product certification and testing processes instilling discipline and standards in network/product deployment.

Managed a team of twenty-plus project and program managers working within the Highmark IT Project Management Office (PMO) leading large, cross-functional programs and projects; personally led a large project to develop an understanding of the project management environmentSet team direction and assured consistent project management services were provided to Highmark organizations Developed project and program management processes, and training materials, designed to integrate PMO program and project managers with large cross-functional project teams consisting of both technical and business organizations

Us

Developed product installation and customization tools and processes designed to assure proper product deployment and assure project visibility and predictability for both internal and external stakeholdersLed a geographically dispersed Professional Services team consisting of Project Managers, Business Analysts, and JAVA and Oracle Developers (including on-shore and off-shore resources)Developed and negotiated Statements of Work Quarterly Customer Updates and on-site visits to review product roadmaps, customer requests and concerns Development of Professional Services Product offerings designed to improve product mix, generate additional revenues and lower sales entry-barriersTracked, staffing and management of Professional Services teams deploying CoManage products and servicesManaged, mentored and developed Project Managers and development staff Received three CoManage leadership awards for outstanding leadership and team management

Led Adelphia Business Solution's Program and Product Development organization in the development of new data and voice servicesDeveloped and managed of product Portfolio planning process and updating senior management on portfolio statusDeveloped Adelphia's first corporate-wide product development and portfolio management process designed to manage products through the market lifecycle and assure the creation of quality products in a controlled fashion

Dallas, Tx, Us

Managed component of Program Management Office responsible for coordinating a Project Portfolio for AT&T's Cellular subsidiaryLed Bell Labs technical directors in the identification and prioritization of proposed yearly work programs designed to help AT&T subsidiaries met their near-term and long-term business objectives Worked in conjunction with product management, sales and marketing teams to convert Portfolio objectives into yearly program level product roadmaps and associated projectsCoordinated product deployments with product management and local market management teamsReceived AT&T Technology Cabinet Award for Outstanding Leadership of this program

B.S., Electrical Engineering

A.S., Electrical Engineering