Thomas Eash Email & Phone Number

Results-driven operations supervisor with 25+ years call center background in Customer Service and Collections (30-Day through Charge-Off). Management experience of credit card, automotive, home/apartment leasing, insurance, and health-care agents. Proven track record of hiring, developing, coaching, monitoring, and mentoring successful employees, facilitating change, and achieving superior results. Exceptional track record of achieving superior results in a metric-driven assignment. Excellent verbal and written communication skills. Strong analytical and organizational skills. Experience in screening and hiring new employees, analyzing reports, handling escalated verbal and written customer complaints, and facilitating disciplinary processes.

Listed skills include Customer Service, Credit, Process Improvement, Call Centers, and 30 others.