Thomas Educate Email & Phone Number

Eden Prairie, Minnesota, United States

Roseville, Mn

– Improved SLA’s around the security audit/assessment request process by reducing time from intake to closure by over 50%.– Completed transition of security audit / assessments to new Global Customer Assessment Support team within the 1-year project timeline.– Achieved year over year improvement of performance by FICO in delivering Premier Customer Account client onsite audits.

Greater Minneapolis-St. Paul Area

– Designed project plans and facilitated concurrent implementations of a rolling portfolio average of 50 clients.– Ensured implementations were conducted in compliance with governing regulations, OFAC, AML, and BSA requirements.– Collaborated with key stakeholders across 7 key business lines. While maintaining client expectations of project timelines.

Greater Minneapolis-St. Paul Area

– Responsible for day-to-day servicing and ongoing training of clients via phone and e-mail.– Successfully maintained a high rate of call and email count resolution across multiple quarters.– Provided with dedicated assistance to clients across multiple projects. Notable key accounts included: CH2M Hill, Visa Inc, First American Title, H & R Block, Union Pacific Railroad.