Career Profile and Management PhilosophyCareer Profile: A dynamic professional manager with over 33 years of combined Customer Service and Technical Support experience managing and maximizing the performance and reliability of the company's high volume, high profile commercial printing systems and the performance and productivity of field personnel through cost effective technical support. Oversee technical training programs for content and consistency to minimize the learning curve while increasing the retention rate. Adept at creating and directing teams of professionals dedicated to continuous process improvement and creative problem solving. Tenacious in building new business, securing customer loyalty and forging strong relationships with external business partners. Increase customer product use by promoting new application hardware and or software solutions. Enhance profile of the corporation through high-quality and accurate technical documentation.Management Philosophy: Managing Technical Support and Field Operations that requires the ability to develop synergy between process improvement, product development and service excellence. Continuous examination of product & service lines to provide clients with solutions that consistently exceed expectations is the foundation of strong mutually beneficial relationships. The creation of a proactive service oriented culture throughout all levels of the organization is paramount in developing and maintaining market strength.