Thomas Eli Adkinson Email & Phone Number

Orlando, Florida, United States

In this position I provide enhanced customer service to our passengers and high-value guests, ensure a seamless, expedited, and engaging airport experience. Vital tasks include providing an elevated VIP experience at every touchpoint, creating moments that delight, and special handling for meet and assist requests. In this role I am also responsible for meeting customers with Assistive Devices to ensure proper handling, I help to reunite the device with the customer, and I transfer customer-owned wheelchairs and scooters to and from the aircraft, and work in partnership with other Delta stations and between departments.

Orlando, Florida, United States

In this role I help to provide our guests with an amazing, quick, and seamless check in experience at the airport. I also provide our high value guests with a heightened check in experience that they deserve and have come to expect from the Delta brand. I ensure that security policies are followed during the check in process and that all personal information is handled discretely and safely. I am able to assist our guests at our self check in kiosks and am able to trouble shoot problems basic technical problems at our kiosks.I am actively learning and developing my skills in our core system known as DLTerm in order to further my abilities to help our guests in the event that there are any issues with their reservation. I also help to facilitate a timely, safe, and easy boarding process of our aircraft and maintain an awareness of our targets that we need to reach as well as maintain compliance with all federal regulations that are set in place. I am continuing to learn new things in this role and seek to continue to further my skillset and knowledge base.

Orlando, Florida, United States

In this role, I assisted in the loading and unloading of baggage and cargo from passenger aircraft. I helped to ensure a safe, yet timely, departure of passenger aircraft, and transported passenger luggage to the appropriate baggage belt. I was also trained to work the Belt to Claim station, where I coordinated the offloading of passenger bags, maintained communication with the baggage service office, and aided the bag room with some tasks. I was also able to do transfer point, where I transfered bags between flights, rerouted bags when requested, and in an irregular operation, ensured that the bags affected were properly rechecked or taken back to the baggage claim for passenger pick up.

Orlando, Florida, United States

In this role I provided high quality customer service, handled secure personal information, and helped coordinate the acquisition and delivery of lost luggage for our station. On top of following very rigid timelines, I also was able to frequently interact with our guests and provide a memorable experience. Within the few months I was with the Menzies contract, I was able to learn and perform check in, re ticketing, boarding, seat control and upgrades, baggage service tasks, lobby coordinator tasks, and had completed training to become a Departure Coordinator.

Orlando, Florida Area

In this role I oversaw, trained, and assisted employees with day to day tasks, as well as troubleshot technical, customer, or any other problem that may have arisen. I was also responsible for ensuring that all food handling policies were followed and that tasks were done by the proper time.

United States

As a crew member it was my job to provide premier and timely service to the customers who came into the store. Being in the cashier position most of the time placed me as the image of the store when people walked in or came through the drive-thru. This role involved money handling, customer service, occasional phone calls, and detailed cleaning of my work space and, if on the front line, the dining room as well.

Largo, Florida

In this role I managed a till, maintained a clean and presentable checkout lane, provided exceptional customer service, assisted in needed tasks.

Largo, Florida

In this role I provided exceptional customer service, cleaned and stocked the registers, and maintained the cleanliness of the outside lot.

Tampa/St. Petersburg, Florida Area

In this role I assisted the Planning department in the creation of route maps, entering and sorting data to be submitted for a program that was run by PSTA, and entered data to help the planning department figure out the best possible route for the Flex Routes that exist in North Pinellas.

Tampa/St. Petersburg, Florida Area

In this role I helped my local Congressman in the district office. I was responsible with answering all incoming phone calls, greeting those who walked in, and starting casework on behalf of the constituents. I also helped to sort paperwork in the proper area and participated in a few outreach events.