Thomas Ellis Email & Phone Number

Augusta, GA

Work directly with customers to determine specialized product needs and provide price estimates. Collaborate with the service team to ensure a customer service satisfaction. Cross trained for various roles in order to fill in as needed.

Kelso, Washington, United States

Reduced outstanding balance from vendors and manufacturers from over 100k to under 20k.Organized warranty work flow processes to limit oversights.Provided customer service (in person, email, and over the phone) and coordinated with multiple manufacturers and vendors to complete customer and service repair needs.Submitted, tracked, and closed work orders.

Longview, WA

Providing data analysis to support adjustments in Supply Chain operations.Compile and review of initial orders.Compile information relating to ordered product and correct errors in data from various sources.

Kelso, Washington

Reduced outstanding balance from vendors and manufacturers from over 110k to under 20k.Organized warranty work flow processes to limit oversights.Provided customer service (in person, email, and over the phone) and coordinated with multiple manufacturers and vendors to complete customer and service repair needs.Submitted, tracked, and closed work orders.

Longview, WA

Process manager working directly with the Director of Homecare to improve company processes. Ensured policies and procedures were in accordance with state contract requirements and corrected audit findings. Edited and wrote several new policies and procedures designed to improve office functions, detail employee requirements, and provide clarity of.

Augusta, Georgia Area

Recognized multiple times for outstanding performance and contributions above my peers.(Team Leader) Supervised nine contractors, including conflict resolution, employee evaluations, and time being charged toward contract.Improved reporting formats and trained/mentored numerous military analysts and contractors.Evaluated performance of new computer.

Fort Gordon

Established a standard for specific specialized intelligence reports still incorporated today.Achieved perfect score on Army’s Traffic Analysis Test and promoted ahead of peers.Liaison between specialized NSA office, Army unit, and foreign allies.Provided data analysis, presentations, and reporting for numerous customers within the intelligence community.