Thomas Engels Email & Phone Number

Boulder, Co, Us

Lakewood, Colorado, United States

Billerica, Massachusetts, United States

Billerica, Massachusetts

Lexington, Ma

-Support chemistry, hematology, serology and sendout departments-Prepare specimens for testing, archival and retrieval-Perform stat serological testing and chemistry testing including osmolality and ionized calcium-Recognized by Epic analysts to become a super user-Troubleshoot with other members of the lab to resolve issues with the Epic software

Winchester, Ma

I managed multiple point of care testing procedures at Winchester hospital and six satellite locations.This included developing and implementing training procedures for all end users including RN, CA, LPN, MD.Troubleshooting software and hardware issues was a daily/weekly occurrence. This included over the phone and in person actions.I performed Quality Assurances monitors and ensured all Quality Control procedures followed regulatory guidelines.I was the liaison between the laboratory and all Point of Care end users.

Burlington

Eurotrol is an in vitro diagnostics company specializing in quality control for point of care analyzers. Our office serves all of North and South America-Responsible for lead generation, sales and marketing activities.-Conducted market research and served as liaison between customers and the research and development team-Analyzed market trends to keep product specifications ahead of customer needs.-Utilized SalesForce CRM to manage all customer relations-Provided technical support and training for our online software program over the phone-Attended the AACC Clinical Lab Expo as a sales associateMy superior left her position six months ago, and I took over more responsibility including account management for our largest clients.