Thomas Erbetta Email & Phone Number

Dubai, Dubai, United Arab Emirates

• In addition to being SCA in a different category:
• Weekly reports sent to Store director and HO
• OTO with team members (8 CA + 1 expert to develop)
• Clienteling: checking the teams progress and enhancing their appointments
• Coordinating launches strategy in terms of communications, execution, follow up
• Operations: handling fiscal inventory for the category

Dubai, United Arab Emirates

• Finding the right balance between sales and management, leading by example:
• Responsible for the daily store operations (opening/closing/reports/etc…)
• Assisting management in OTO + feedback on the spot
• Helping to organize BOH to maximize opportunities
• Alerting VM – Merch – Supply when needed
• Collecting product feedback

Dubai, United Arab Emirates

• Become a role model for the team, promote the category, train the team and improve sales figures:
• Mini 30min coaching on the floor + Training in groups every week to cover 60 CA
• Establish minimalist one pager every week to elevate W&J knowledge
• Chasing stock to ensure availability
• In charge of aftersales services

United Arab Emirates

• Ambassador of the Maison by providing the highest client experience:
• Develop the currents and potential clients to establish and maintain customer relationship
• Following guidelines and values of the company
• Meeting and exceeding quantitative and qualitative targets
• Outreaching clients with dedicated tools to establish and strengthen client relationship

UAE

• Having overall accountability for growing the sales and profitability throughout each area of the store. Managing teams to deliver KPI's and compliance throughout the operation, as well as delivering excellent.
• Driving and maximizing the sales and profitability of the store to achieve growth
• Monitoring and review staff and store performance on a regular basis
• Maximizing sales through effective merchandising
• Training, supervising and appraising staff
• Maintaining accurate statistical and financial records, using Information System to improve shops results

United Arab Emirates, Abu Dhabi

• Managed 6 - 8 CA for a Premium to High End fashion, reporting to Area Manager and the Operation Manager: staff conflicts, duty rosters, training and monitoring work practices amongst CA
• Increase sales with excellent customer service and develop good relationships with loyal customers
• Assists Visual Merchandiser for all window and in store displays of stock
• Ensures that the team delivers the best service to the customers

Montpellier Area, France

• Advising customers (face to face and over the phone), identification of the needs, advise on products and services
• Visit properties, writing the presentation description, evaluation of the property (pictures, ads...), advertising campaigns
• Assisting in real estate transactions, collecting information and documents (income, taking orders...)
• Participation in the accounting and administrative management of the property files