Eric Thomas work email
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Eric Thomas personal email
A senior leader with over 15 years executive experience developing and implementing strategies to assist public and private companies with scaling their businesses worldwide. Over the past two decades, I have served in numerous operational and professional services leadership positions with profit and loss responsibilities, leading digital transformations, and guiding the evolution of companies’ cultural identities. I am an innovative problem solver with demonstrated abilities to lead cross-functional enterprise teams and deliver targeted results. I bring a career record of establishing strong governance models, developing risk mitigation strategies, and driving value creation. Here are a few additional characteristics shaping my profile: * P&L leader with a record of reducing cost structures, increasing delivery efficiencies, and driving faster time to revenue.* Go-to executive tapped to turn around underperforming businesses and functions, develop new enterprise capabilities, and build teams that support additional revenue-generating services.* Builds high-performing teams with diverse backgrounds and invests in development to perform to their fullest.* Executive client partner who develops long-standing customer relationships and successfully delivers high-profile programs that generate incremental sales. * Recognized for rescuing troubled programs and restoring customer confidence and profitability. * Highly collaborative leader who influences and inspires cross-functional teams, including Sales, Product Management, Technical Professionals, and Customer Success, to ensure customer service levels and solve customer challenges.* Advisor to C-suite executives, CEOs and nonprofit boards on strategy, risk management, financial planning, culture, organizational development, and talent management.
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Chief Executive OfficerHs Govtech UsaDallas, Tx, Us -
Vice President | Chief Diversity OfficerGenesys Jul 2020 - PresentMenlo Park, Ca, UsEstablished and operationalizing the global strategy for embedding Diversity, Equity, and Inclusion principles into Genesys’ business practices. Leading efforts to design and deliver inclusive practices across talent acquisition, learning, talent development, total rewards & supplier diversity. Developing global programs to deliver progressive diversity aspirations, recognizing a global increase in representation for Women to greater than 30% and a boost to just over 25% among underrepresented populations within the United Sates over the past four years. Providing oversight and space for employee resource groups and regional inclusion councils to increase intercultural competencies, foster inclusive cultures, and enhancing global employee engagement. Championing global efforts toward positively impacting the lives of those in our local communities. -
Vice President | Professional ServicesGenesys May 2018 - Jul 2020Menlo Park, Ca, UsLed a global professional services organization of 450+ Enterprise & Cloud solutions experts responsible for customer SaaS & premise implementations. Served as the senior executive driving satisfaction throughout the lifecycle of customer implementations by collaborating across Sales, Professional Services, Product Management & Customer Success leadership teams. In a separate capacity, also led an implementation services team focused on the growth of three core verticals: Federal, State & Local governments and Education. -
Workforce Executive Council MemberCnbc Workforce Executive Council Jan 2022 - Dec 2022Member of the CNBC Workforce Executive Council, which is comprised of leading Chief Human Resources Officers, diversity and inclusion executives, and top talent and benefits leaders across industries and sectors -
Vice President | Professional ServicesEricsson Jun 2013 - May 2018Kista, Stockholm, SeLed a team of 100+ IT consultants delivering greater than $750m in annual customer software and systems integration solutions across the North American region. Established new governance models, developed the Client Partner role and recruited a team to support new lines of business requiring advanced capabilities to deliver customized, highly integrated digital solutions. Honored with the Eagle Award, a recognition presented by the CEO for rescuing a distressed digital transformation with the company’s largest revenue customer. Created programs to incentivize incremental services sales awarding PMs to tightly manage scope and change orders. Recognized an annual uptick of 8-10% in project revenue and better stewardship of project profitability. Steered the organizational transformation from waterfall to Agile delivery methodologies, which includes building Agile competencies, profiles, tools and capabilities. Through the management of a lean onshore cost structure and balanced mixed of offshore resources (India & Mexico), drove profitability optimization. As a member of the North American Digital Services leadership team, I also led cross-functional corporate transformations including the integration of M&A resources and environment change management initiatives. -
Vice President | Global Vertical MarketsCeragon Networks Jul 2012 - Jun 2013Richardson, Texas, UsLed a global Sales, Business Development and Marketing team for the #1 Wireless Backhaul Specialist in the world. Developed backhaul solutions and new go-to-market capabilities to address the challenges of customers in the Public Safety, Energy, Oil & Gas and Transportation markets. Signed two new global partnerships to access markets in the U.S. and Africa within six months. Captured 15 percent revenue growth and doubled the pipeline value in first year. -
Vice President | Professional ServicesAlcatel-Lucent (Company No Longer Exists) May 2009 - Jul 2012Selected by the group President to create new systems integration delivery capabilities and built a team of professional services consultants to deliver customer programs across the North American region. Managed a $60 million annual book of services business with P&L ownership. In a highly-matrixed environment, partnered with the regional sales Vice President to launch new go-to-market capabilities, capturing net new growth and market share. Built a pursuit team of solutions consultants driving presales and averaging an annual 34%-win rate. Led orders, revenue, and margin achievement across the group, generating a >15%-20% increase in new bookings annually. -
Client PartnerAlcatel-Lucent Enterprise Jan 2007 - May 200992707 Colombes, FrTapped by the CEO to build and lead a delivery organization of 75+ IT consultants, establishing a physical and legal presence in Pittsburgh. Served as the primary customer executive interface. Held full accountability of the business profitability, program scope, NPS, utilization, revenue and gross profit (tightly managing project scopes and change orders). Recognized by the CEO for rescuing a failing $300 million IT transformation for the largest healthcare provider in Pennsylvania, renegotiating deliverables recovering profitability, and restoring customer confidence. -
General ManagerAlcatel-Lucent (Company No Longer Exists) Jan 2005 - Dec 2006Promoted to serve as the General Manager of the North American operations for the Microwave business unit. Led a department of 100+ employees in North America executing on customer program management, new business development, demand planning, delivery, and customer care. Managed an annual business line of $250+ million with full P&L responsibility. -
Director | Program ManagementAlcatel-Lucent (Company No Longer Exists) Dec 2002 - Dec 2004Promoted to lead a PMO of 60+ employees responsible for pre and post-sale deals and hundreds of annual deployments of microwave radio projects across North America. Effectively drove annual corporate revenue and margin achievement for the group. -
Program ManagerAlcatel-Lucent (Company No Longer Exists) Dec 2000 - Dec 2002Led a cross-functional team of project managers, engineers, and implementation consultants to deliver programs for Tier 1 telecommunications customers, turning around distressed customer programs to meet contractual obligations and restore customer satisfaction and confidence. -
Program ManagerMci Telecommunications Corporation 1998 - 2000Richardson, Tx, Us -
Sales ManagerTeksystems 1996 - 1998Hanover, Md, Us
Eric Thomas Education Details
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Eastern New Mexico UniversityHuman Resources Management -
London Business SchoolGeneral Management
Frequently Asked Questions about Eric Thomas
What company does Eric Thomas work for?
Eric Thomas works for Hs Govtech Usa
What is Eric Thomas's role at the current company?
Eric Thomas's current role is Chief Executive Officer.
What is Eric Thomas's email address?
Eric Thomas's email address is er****@****lab.com
What schools did Eric Thomas attend?
Eric Thomas attended Eastern New Mexico University, London Business School.
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