Senior leader at Dell Technologies with over 30 years of experience spanning Strategic Business Development, SRE (Site Reliability Engineering), Managed Services/Outsourcing, Professional Services, Consulting Services, Data Center Management, Security, Networking, End User Computer Administration, and College Level Education.  Focusing on CX/UX (Customer and User Experience). Proven record designing, implementing, operating, and leading services delivering outstanding value, innovation, and transformation. Current Responsibilities include: * Program strategy, roadmap planning, prioritization and delivery * Provide delivery leadership in-line with industry standards * Develop, lead and facilitate operational practices * Coach, educate and ensure adoption of plans, practices, CX/UX, metrics maturity and manage for continual service innovation and currency Specialties:Business Strategy and Service Startups, Service Delivery, Delivery Management, Transition Management, CX/UX, Digitization and Digitalization, Metrics and Analytics, Relationship Management, Product Management, ITIL ITSM, DevOps | Agile | Scrum | Kanban, Six Sigma, Program/Project Management/PM, Data SciencePersonal Accomplishments:USCG Master Merchant Mariner Credential - 25 GRT (Captain) and more; Master SCUBA Diver Certification and more