IWC Schaffhausen is now open in Palm Beach! Located at 219 Worth Avenue, next to Taboo!Stop by to say hello, see our beautiful store and our amazing collection of luxury timepieces!

Overseeing all daily operations for a 1,100 square foot store producing over $3M in 2022. Passionate about “The Clients Shopping Experience”. Leads by example by committing 100% of my time on the selling floor, engaged with every client interaction, creating brand advocates by educating our clients the quality and culture of Brioni. Builds upon a strong foundation of repeat business through effective outreach and consignment programs to drive traffic & sales into the store. Coordinates VIP fittings and shopping experiences outside the four walls to accommodate our client’s needs. A Brand Ambassador in the Palm Beach Community to drive brand awareness and visibility through networking and attending special events. Calculates and discusses sales and profit expectations while controls all business metrics. Maintains the highest luxury standards in store presentation and collaborates with the merchandising teams to increase inventory turns and sell through. • Consistent best business growth in US Retail Stores by exceeding LY business and annual budgets since 2013.• #1 in the US Retail Stores in business growth in our Brioni Bespoke Program in 2021• Consistent best Client Retention results in US Retail Stores with creating repeat clients since 2013

Oversaw all daily operations for a 3,300 square foot store. Passionate about connecting with customers, capturing client data, converting them into brand advocates and cultivating clients while delivering exceptional customer service. Driving an in store digital experience to enhance the brand while elevating the customers overall shopping experience. Gathers key reporting daily to identify business trends and communicates stores position and potential. Retains and nurtures talent for future business leaders. Drives excellence daily through clear expectations of performance and expected results. Calculates and discusses sales and profit expectations while controls all business metrics. Maintains the highest luxury standards in store presentation and collaborates with the merchandising teams to increase inventory turns and sell through. 3rd in The America’s and Top 10 Globally with our Customer Service Excellence Program 20133rd in The America’s and Top 10 Globally with our Customer Service Excellence Program 20125th in The America’s and Top 10 Globally with our Customer Service Excellence Program 2011Awarded Regional Customer Service Shining Star Award in 2009Promoted 9 new Service Leads during my tenure with BurberryConsistently creating and sharing personal business tools throughout the company to measure and improve stores overall performance and employees productivityAchieved 4 years of consistent improvements in shrinkage results through operational excellence

Promoted to direct 185 sales associates, managers and support personnel for 144,000 square foot store. Oversaw all operations of sales and support departments. Calculated and discussed sales and profit expectations and controlled all business metrics. Maintained high standards in store presentation and collaborated with the merchandising team to achieve results. Planned prepared and executive monthly business plan for store to achieve volume and profitability goals.Developed and promoted 110 new managers within region.Earned Regional Customer Service Book Award (7x) for outstanding customer service Consistently achieved selling cost by effectively measuring store productivityRanked first in region for Personal Trade results (2007)Raised over $19k for the United Way campaignAchieved two years of improvements in shrinkageEstablished best “Return Customer Rate’ within region by keeping consistent contact with customers

Promoted to direct one of Nordstrom’s four national freestanding boutiques focusing on exclusive men’s and women’s apparel. Oversaw all daily operations with 15 employees in 3,000 square. Managed change by leading new initiatives and projects. Gathered and used information to identify trends and manage inventory. Hired oriented, retained people and developed future leaders. Managed with clear expectations of performance and expected results.Achieved 110% in net income for two years in a row versus negative projectionDrove double digit sales increases while improving shrinkage for three consecutive yearsImplemented in-store credit program to increase open to buy for storePersonally exceeded sales goals expectations by having a strong floor presence

Regional Manager, Coral Gables, FL, (2002-2004) Promoted to oversee the Men’s Divisions within 10 full-line stores located within Florida and Georgia. Maximized sales by implementing merchandising standards to increase inventory turns and sell through. Trained and coached department managers in product knowledge and merchandising techniques. Coordinated in store events & promotions with vendors.Lead Men’s Division in the South with over $75M per year in sales volume Achieved an 11.8% comp store increase over prior year in 2004Opened five full line new stores within region Acted as the “Eyes & Voice of the floor” to increase sales and sell-through with top vendorsHelped add new designer labels to our stores; Michael Kors, Hugo Boss, Armani, and Burberry.