Thomas Evens Email & Phone Number

- Act as the primary IT point of contact for an international company of over 100 employees.- Maintain, expand, and integrate a hybrid, mostly remote environment of both Windows and Mac devices using MDM software (Jamf and Intune).- Implemented a Snipe-IT ITAM system for accurate and efficient inventory management.- Assist all departments as the primary.

Los Angeles Metropolitan Area

- Provide tech support to clients as needed, including on-site and remote support.- Assist in maintaining company infrastructure and inventory.- Assist in moving IT assets between locations with minimal downtime.- Troubleshoot internal software, printers, faxes, and user issues.

- System Administration: Maintained the computing and networking systems for a company of roughly 30 employees with two locations (California and Wisconsin) as the sole on-site System Administrator, handling all levels of IT responsibilities; from troubleshooting/desktop support to long term upgrades & system modifications with an emphasis on database.

Los Angeles Metropolitan Area

- Software & Hardware: On-site and in-store: Performed diagnostics, tune-ups, optimizations, and general computer maintenance on wide variety of personal computing devices. Performed hardware replacements or repairs ranging from laptop screen replacements to motherboard replacements. Created a cloud-based tune-up repair package that increased repair.

Los Angeles Metropolitan Area

> Advanced Diagnostics and Repairs: Responsibilities include virus removals, repairing operating systems, bare-metal recoveries, and migrating data and programs to new computers.> Fast-Paced Work Order Completion: Prioritized a work order queue of anywhere between 10 and 35 repairs, completing them within an average 2-day turn-around time.> Client.

Bachelor'S Degree

Associate'S Degree