Business Analyst
Current• Serve as an internal data consultant by developing a thorough understanding of all back-office processes and supporting systems, data structures, functions and capabilities• Generate a multitude of business intelligence reports (recurring and ad-hoc) for a wide variety of users: senior management, tournament operations, customer service, marketing, and magazine/web content• Utilize a wide variety of business intelligence tools: Excel, MS Access, and PowerBI reports and dashboards• Support search engine optimization (SEO) reporting of analytical performance results across multiple social media platforms: Google, YouTube and Facebook. Track user engagement and views of tournament live video streams, recorded video, and published web content• Provide technical support for all customer service back-office applications• Create informal test plans/scenarios and conduct technical testing of all back office applications• Generate implementation plans and manage application delivery for production use• Support customer service with informal training for back-office software• Support magazine circulation department with direct mail marketing analyses• Support tournament operations in the field by loading all outbound tournament data and closing all inbound tournament computers