As a highly accomplished and top-performing executive, I have dedicated my career to running large businesses with various product lines and associated P&Ls. My expertise spans sales management, marketing, operations, budgeting, supply chain, product development, distribution, and strategic planning. I excel in leading large cross-functional teams, maximizing P&Ls, and optimizing business processes. My passion lies in developing innovative strategies that drive revenue and customer growth. With extensive experience in the telecommunications industry, I have held key leadership positions at Comcast and AT&T. At Comcast, I was responsible for all aspects of the national sales channels, including company-owned retail stores, business partners, national retail, local dealers, and indirect e-commerce. I successfully developed and integrated Xfinity Mobile into Comcast's consumer sales channels, resulting in over 5 million new Xfinity Mobile customers. I also led the company's COVID response strategy for the consumer sales channels, ensuring a seamless customer experience during challenging times.During my tenure at AT&T, I oversaw the largest market in the company as Vice President and General Manager. I transformed AT&T's retail store format into an immersive, experiential environment that provided a differentiated customer experience. Through focused initiatives and programs, I achieved top rankings for retail customer experience and employee net promoter scores. I also led the transition to a segmentation model, driving deeper penetration rates and combatting a highly competitive marketplace.In addition to my professional achievements, I am actively involved in professional associations and community organizations. I have served as President of the PECO Energy Board of Directors and have been a dedicated supporter of Junior Achievement of New York City. These experiences have allowed me to contribute to the growth and development of both the business community and the broader society.Looking ahead, my goal is to continue making a significant impact in the business world. I am passionate about driving growth and delivering exceptional results for organizations. As a strategic leader, I am committed to leveraging my expertise in sales, marketing, operations, and strategic planning to help companies thrive. I am open to new opportunities where I can bring my unique skill set and make a positive difference.Let's connect and explore how I can contribute to your organization's success.
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Senior Vice President - Retail Sales & ServiceComcast 2016 - 2023Philadelphia, Pennsylvania, United StatesResponsible for all aspects of Comcast’s national sales channels, including company-owned retail stores, business partners, national retail, local dealers and indirect e-commerce. Recruited into Comcast to help build and launch the company’s mobile business and integrate it into the sales channels. Held responsibility for compensation strategy, workforce management, operations, design, merchandising, leasing, and acquisition, as well for all capital allocation decisions, including managing a $50M annual capital budget.• Developed end to end go to market strategy for Comcast’s consumer sales channels.• Doubled the size of Comcast’s retail footprint to over 600 stores, which led to increased customer acquisition and revenue growth.• Successfully developed and integrated Xfinity Mobile into Comcast’s consumer sales channels, which led to over 5M new Xfinity Mobile customers.• Responsible for the tools and technology strategy for the consumer sales channels.• Led company’s COVID response strategy for the consumer sales channels. • Led integration of retail and ecommerce, including successful deployment of “buy online, pick up in store.”• Responsible for the employee and customer experience, leading to all-time-high net promoter scores. -
Vice President And General Manager - New York / New Jersey MarketAt&T 2004 - 2016Bedminster, New Jersey, United StatesOversaw all aspects of AT&T’s business for largest market in company, assumed direct responsibility for all consumer sales and distribution, inclusive of company-owned retail, authorized third-party retail, national retail and small business channels. Served as part of leadership team that successfully transformed AT&T’s retail store format into immersive, experiential environment that provided a differentiated customer experience. Assumed direct P&L responsibility for $5.5B revenue stream, $1.2B in operating income, 175 company-owned retail stores, 350 third-parties’ authorized retail locations, 900 national retail locations, and 2,500 team members. • Initiated, planned, and implemented transformational restructuring of consumer sales channels and distribution. o Scaled company-owned retail from 70 locations to 175 locations, and converted 2,000 non-exclusive third-party authorized retail locations to 350 exclusive AT&T branded locations, resulting in mix increase in aforementioned channels approaching 75%, as well as best-in-class customer experience and employee experience scores. • Authored and implemented focused initiatives and programs to improve both customer and employee net promoter scores; achieved number-one ranking for retail customer experience and number-two ranking company-wide for employee net promoter score. • Oversaw AT&T’s retail transition to segmentation model, focused on driving deeper penetration rates to combat highly competitive marketplace in collaboration with CMO organization; led test and learn, pilot- centered around four segments: affluent, value, standard, and Hispanic. • Initiated, formulated, and implemented “Our Promise” best-in-class customer experience platform in partnership with retail operations and customer experience teams.• Reduced customer churn though development and implementation of innovative base management programs and by providing differentiated customer experience at all touch points. -
Vice President And General Manager - Philadelphia MarketAt&T 1998 - 2004Philadelphia, Pennsylvania, United StatesHeld responsibility for management and coordination of all aspects of wireless business for Pennsylvania, Delaware, West Virginia, and southern New Jersey. Developed sales strategies, distribution, marketing and promotional strategies, and pricing concepts. Served as President, Board of Directors, AT&T Wireless PCS of Philadelphia, LLC. Managed joint venture with PECO Energy Corporation. Held responsibility for annual operating plan, including revenue, operating income, operational, and capital planning. Led team that successfully integrated Vanguard Cellular
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Vice President - Supply Chain, Real Estate And FacilitiesAt&T 1995 - 1998Seattle, Washington, United StatesRecruited by CFO of AT&T Wireless to develop, build, and lead national supply chain organization. Developed and led AT&T Wireless supply chain, real estate, and facilities functions at headquarters level. Cultivated strategic supplier relationships, enhanced logistics and distribution processes, and led supply chain system development and implementation. Integrated five regional supply chain organizations into one national organization, consolidating buying power, improving leverage and scale while eliminating redundant transaction processing. Led national system and software implementation of Oracle supply chain in addition to leading major process reengineering.
Thomas Devito Education Details
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Business Administration, Management
Frequently Asked Questions about Thomas Devito
What is Thomas Devito's role at the current company?
Thomas Devito's current role is Accomplished Telecommunications & Cable Executive | Managing Sales Channels, Revenue & Customer Growth | Maximizing P&Ls and Optimizing Business Processes.
What schools did Thomas Devito attend?
Thomas Devito attended Florida Atlantic University.
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Thomas DeVito
Summer Analyst At Fairview Capital Group | Private Equity SecondariesNew York City Metropolitan Area -
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Thomas Devito
Recruiting Professional Aimed At Finding The Right Position For EmployeesCumberland, Ri
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