Thomas Devito Email & Phone Number

Philadelphia, Pennsylvania, United States

Responsible for all aspects of Comcast’s national sales channels, including company-owned retail stores, business partners, national retail, local dealers and indirect e-commerce. Recruited into Comcast to help build and launch the company’s mobile business and integrate it into the sales channels. Held responsibility for compensation strategy, workforce management, operations, design, merchandising, leasing, and acquisition, as well for all capital allocation decisions, including managing a $50M annual capital budget.• Developed end to end go to market strategy for Comcast’s consumer sales channels.• Doubled the size of Comcast’s retail footprint to over 600 stores, which led to increased customer acquisition and revenue growth.• Successfully developed and integrated Xfinity Mobile into Comcast’s consumer sales channels, which led to over 5M new Xfinity Mobile customers.• Responsible for the tools and technology strategy for the consumer sales channels.• Led company’s COVID response strategy for the consumer sales channels. • Led integration of retail and ecommerce, including successful deployment of “buy online, pick up in store.”• Responsible for the employee and customer experience, leading to all-time-high net promoter scores.

Bedminster, New Jersey, United States

Oversaw all aspects of AT&T’s business for largest market in company, assumed direct responsibility for all consumer sales and distribution, inclusive of company-owned retail, authorized third-party retail, national retail and small business channels. Served as part of leadership team that successfully transformed AT&T’s retail store format into immersive, experiential environment that provided a differentiated customer experience. Assumed direct P&L responsibility for $5.5B revenue stream, $1.2B in operating income, 175 company-owned retail stores, 350 third-parties’ authorized retail locations, 900 national retail locations, and 2,500 team members. • Initiated, planned, and implemented transformational restructuring of consumer sales channels and distribution. o Scaled company-owned retail from 70 locations to 175 locations, and converted 2,000 non-exclusive third-party authorized retail locations to 350 exclusive AT&T branded locations, resulting in mix increase in aforementioned channels approaching 75%, as well as best-in-class customer experience and employee experience scores. • Authored and implemented focused initiatives and programs to improve both customer and employee net promoter scores; achieved number-one ranking for retail customer experience and number-two ranking company-wide for employee net promoter score. • Oversaw AT&T’s retail transition to segmentation model, focused on driving deeper penetration rates to combat highly competitive marketplace in collaboration with CMO organization; led test and learn, pilot- centered around four segments: affluent, value, standard, and Hispanic. • Initiated, formulated, and implemented “Our Promise” best-in-class customer experience platform in partnership with retail operations and customer experience teams.• Reduced customer churn though development and implementation of innovative base management programs and by providing differentiated customer experience at all touch points.

Philadelphia, Pennsylvania, United States

Held responsibility for management and coordination of all aspects of wireless business for Pennsylvania, Delaware, West Virginia, and southern New Jersey. Developed sales strategies, distribution, marketing and promotional strategies, and pricing concepts. Served as President, Board of Directors, AT&T Wireless PCS of Philadelphia, LLC. Managed joint venture with PECO Energy Corporation. Held responsibility for annual operating plan, including revenue, operating income, operational, and capital planning. Led team that successfully integrated Vanguard Cellular

Seattle, Washington, United States

Recruited by CFO of AT&T Wireless to develop, build, and lead national supply chain organization. Developed and led AT&T Wireless supply chain, real estate, and facilities functions at headquarters level. Cultivated strategic supplier relationships, enhanced logistics and distribution processes, and led supply chain system development and implementation. Integrated five regional supply chain organizations into one national organization, consolidating buying power, improving leverage and scale while eliminating redundant transaction processing. Led national system and software implementation of Oracle supply chain in addition to leading major process reengineering.