Thomas Feely Email & Phone Number

New York, Ny, Us

Consumer Credit Review

New York, New York, Us

Mclean, Va, Us

Responsible for Capital One's Credit Review third line independent credit risk assurance activities for US Branded Credit Card, Small Business Credit Card, Partnership Private Label Credit Card, Auto lending, Canada Credit Card, UK Credit Card, and Auto collectionsOversaw the execution of independent, risk-based assurance review of assigned platforms within Capital One's Consumer credit portfolio, including continuous monitoring and assessment of credit risk, lending practices, effectiveness of policy implementation and risk accuracy.Executed independent, risk-based assurance of Capital One’s Consumer portfolio. This includes assessment of credit practices, effectiveness of policy implementation, and assurance testing of models.Developed and executed a risk-based review plan including ongoing and targeted reviews.Assessed credit quality reporting and analytics.Identified credit process weaknesses to support process improvement and reduce risk.Reviewed emerging credit risk trends and issues.Tracked resolution of internal and external issues/action plans and MRA validation.Maintained Credit Review standards and procedures in support of Credit Review policyCommunicated with bank regulators and external auditors with respect to the assurance results on retail credit Coordinated with Internal Audit, Compliance and other Control functions

Newark, De, Us

Directed all activity in the student loan default aversion program. Program designed to assist students with repayment plans and programs. Programs focused on early outreach efforts and assisting students when they experienced payment concerns.Managed the creation and administration of a $30M budget with a staff of over 750 FTE.Oversaw five domestic and offshore collection sites.Directed dialer operations and reporting teams.Maintained tight legal and regulatory compliance standards.Achieved first place finish in 2011 Department of Education collections scorecard.Reduced collection expenses by 15% in each of the last two years.Reduced FFELP claim volume by 20% versus plan in each of the last two years.Designed and implemented all collection functions and strategies for Department of Education direct loan program

Wilmington, Delaware, Us

Managed all phases and levels of collection performance and strategy with a diverse staff of over 500.Directed collection activities, business strategy and management reporting for a subprime credit card portfolio.Managed collection sites in Pennsylvania and Florida.Directed control and compliance functions.Designed and implemented an offshore outsourcing program that reduced collection expenses by 25%.

Managed collection strategy, international operations, asset sales agency and attorney management and production operations.Designed and implemented highly effective collection strategies.Performed due diligence and pricing evaluation on portfolio purchase opportunities with portfolios in excess of $250M.Designed and implemented bankruptcy sale program and all resale portfolios.

Managed collections, recovery, credit, asset sales, specialty collections, fraud, strategy for collections and credit reporting, forecasting, risk management, authorizations and credit line management Oversaw recovery performance and strategy resulting in $500M per year revenue generation.Designed and implemented a 1st party outsourcing program with a staff of 1,000.Created and implemented distressed asse