Providing an exceptional customer experience.

Maintained vendor relationships; Generated purchase orders; Updated data base with revised purchase order information and delivery dates. Provided strategic sourcing, price negotiating, RFQ analysis, bids and SLA adherence. Led all manufacturing processes; Communicated needs to vendors and staff to ensure timely delivery of products. Responsive to customer and internal partners needs and ability to elevate issues as needed to achieve schedule and quality goals. Established and maintained critical schedules; generated estimates and analyzed cost efficiency,KPI reporting and analysis of results. Communicated with sales force and warehouse to establish delivery expectations and ensure logistics coordination and delivery of finished product.• Maintained critical vendor schedules for high profile titles resulting in first to market success of publications and ensuring maximum revenue potential.• Reduced costs for high end work by identifying most cost efficient trim sizes through in depth investigation, analysis and cost negation with numerous vendors.• Provided expert press side color management for high end work in order to maintain or exceed quality expectations resulting in improved author relations.