Thomas Firster Email & Phone Number

Carlinville, IL, US

Remote

- Technically support for the Netreo Application. A software used to fully monitor a companies system.- Resolving or escalating customer issues using Linux CLI, Salesforce, RingCentral, Slack, and Gmail.

Greater Atlanta Area

• Troubleshoot day-to-day customer issues & provide direct support to clients by phone and email.
• Maintain operations and administration of proprietary systems as an integral part of the position.
• Follow organizational practices regarding Incident, Problem, and Change Management along with the creation of database records for these disciplines.

San Diego

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Monitor networks to ensure security and availability to specific users.
• Maintain integrity of the network, server deployment, and security.
• Respond to queries either in person or over the phone.
• Maintain daily performance of computer systems.
• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.

Poway, CA

• Supported Windows/SQL Server/IIS-Based client-server application software for project management and electronic health records.
• Fixed all technical aspects related to the software and company computer systems. Problem solving and customer service were key factors in my success. This included my ability to learn and adapt quickly to help.
• Directly worked with the following: SQL Server, Writing Queries, IIS, LAN/WAN, RDP/Bomgar, Windows Intune, Windows Server Operating Systems, Active Directory, Group Policies, Hyper-V, and many associate aspects.
• Learned and used SQL Server to migrate, troubleshoot, and fix databases for clients.

Greater Atlanta Area

Provided security and professional courtesy to employees and guest at a local television station, GPB. This included monitoring building systems, patrols, reports, public health and safety, and monitoring live camera feed.

Greater San Diego Area

• Administer Active Directory to manage, create, and assign security groups to new user accounts
• Installed and configured Cisco routers and switches.
• Provided local and remote desktop support to troubleshoot network connectivity, network printing and user issues.
• Provided internet connectivity troubleshooting.
• Installed and performed repairs to hardware, software and peripheral equipment.
• Tested and evaluated software and hardware products in order to determine applicability.Answered technical questions and investigated issues reported by customers in a timely and efficient manner.

Greater San Diego Area

Apex sent me out to work as a contractor for HP. It was a limited time contract with no option to get on permanently.

Greater San Diego Area

• I repaired and maintained the electrical components of CH-53 helicopters.
• Experience includes electrical repair on communication and navigation systems.
• Common wire repairs and troubleshooting of all electrical components.
• Technical publication library use, repairs, and updates.
• Maintained a supervisor position many times throughout enlistment in the Corps.
• Secret Security Clearance

Bachelor Of Science - Bs, Information Technology

Associate'S Degree, Network System Administration, 3.86

High School, General Studies

Activities and Societies: JROTC