Thomas Flaherty Email & Phone Number

Managed databases, customer satisfaction and accounting operations serving adult learners. Managed financial functions using QuickBooks for trade association clients.Proficient in Microsoft Access, Excel, PowerPoint, Word, Quicken & QuickBooks Pro.

• Data and spreadsheet creation/maintenance to satisfy grant compliance requirements and financial accountability for a non-profit organization tracking student enrollment in after-school activities and Annual School Enrollment Fairs in Detroit, Pontiac and Mt. Clemens. • Data collection, compiling, analyzing, interpreting & reporting for three Michigan municipalities.• Develop, manage and streamline spreadsheet processes to count/track student and hours of involvement across hundreds of activity vendors and programs.• Create surveys, spreadsheets and processes to improve operations among stakeholders and satisfy reporting and financial requirements. • Maintain data integrity and design/implement new systems to increase systemic efficiencies and reporting accuracy including accounting functions for the Annual After-School Fair.• Perform assessment & generate reports to funding organizations & summarizing all functions. • Conduct web-based research to create outcome reports for grant-related activities. • Perform comparison rankings of the three Michigan cities in relation to national performance

Responsible for data collection, analysis and reporting student activities and events.Created and managed data processes to count/track students and businesses across hundreds of activities. Maintained data integrity and designed/implemented new systems to improve efficiencies and reporting accuracy.Performed database/ spreadsheet tracking of student enrollment and events with an attendance of over 5,000 people. Partnerships with businesses in Detroit, Pontiac and Mt. Clemens.Performed assessments & generated summary reports to funding organizations.Created surveys, which improved stakeholder performance.Conducted web-based research and created outcome reports.

Developed/launched databases to collect, retrieve and filter data for 46 GM brands.Developed MS Access queries to process over 1 million records and analyzed the data.Managed project buy-in from GM departments, car dealerships, field staff and vendors.

Managed the merger of Customer Satisfaction Data for two GM Divisions. Designed survey instruments and reports to review Customer Satisfaction Information results across levels of aggregation and generated reports based on data collected.Developed and launched the common customer data collection program (C.A.L.L.) and the resulting incentive and motivational competition. Developed training manuals for GM's field personnel.

Designed/implemented systems for tracking data to improve dealer Customer Satisfaction. Worked with field offices on continuous improvement initiatives based on data analysis.

Master, Business Administration

Msie, Operations Research

Bachelor Of Science, Industrial Engineering