Thomas Flannery Email & Phone Number

Orlando, Florida, United States

• Supported territory alignment with promotion of core brand offerings to new and established customers.• Met sales goals consistently, qualifying leads, generating relationships, and elevating brand exposure.• Addressed objections and successfully closed sales, leveraging industry sales background and expert negotiation skills.• Maintained detailed records of all sales activities, including calls, meetings, and follow-ups.• Analyzed market trends to identify new sales opportunities within territory.• Conducted post-sale follow-up calls or emails to ensure customer satisfaction and gather valuable feedback.• Continuously improved product knowledge through ongoing education about features, benefits, and applications.• Assisted in developing promotional materials such as brochures, flyers, or product sheets that showcased company offerings.• Utilized CRM software to track sales activities and customer interactions.

Orlando, Florida, United States

• Lead barback who deals with inventory and product placement• Balanced efficiency with exceptional service to manage guests in high-volume environment.• Exceeded customer service expectations to earn positive feedback.• Cleaned, organized, and replenished supplies to maintain bar appearance.• Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests.• Checked identification before serving alcohol to comply with state and federal laws.• Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.• Maintained inventory and was responsible for counting Inventory at the end of every week.

Orlando, Florida, United States

• Kept food service and preparation areas clean and neat.• Entered orders into computer system to coordinate with kitchen staff.• Informed customers of ingredients and allergens to support sensible menu choices.• Followed safety, sanitization, and food handling guidelines.• Communicated professionally with customers, colleagues, and supervisors.• Trained new servers in company policies, guest service standards and best practices.• Explained details for new menu items and daily specials.• Exceeded sales expectations of mangers, resulting in shift lead responsibilities• Ensured customer satisfaction through personal mention online, resulting in frequent regulars.

Orlando, Florida, United States

• Valeted guest’s cars to designated parking locations while following company policies and procedures.• Provided accurate and timely documentation of vehicle checks, vehicle damage and other conditions prior to service.• Cooperated with team members to provide top service to internal and external customers.• Greeted visitors and guests quickly to avoid wait times.• Complied with company policies and procedures related to guest confidentiality and privacy concerns.

Bachelor Of Arts - Ba, Integrated Business

Associate Of Arts - Aa, Business/Commerce, General, 3.03