Thomas Flores Email & Phone Number

New York, Ny, Us

New York, Ny, Us

With the role of Director of Cybersecurity and Incident Response, I provide solutions that are both proactive and reactive to keep Customers safe. I oversee multiple teams including SOC, Incident Response, and Engineering. These teams are critical to the deployment, monitoring, tuning, and responding to security events across 600+ companies. I provide guidance internally on best practices, architecture to the sales marketing and project teams. In this role I work with customers to align their security needs with any compliance requirements that the organization may have. This will include reviewing their existing technology stack and comparing those results with frameworks in current policies and procedures to determine any gaps and next steps to remediation.Continuous solution improvement is an important focus for this position since security is a continuously evolving field. I continuously review products to determine if they perform better than our current solutions and determine if they are a fit for our customers moving forward. During my tenure we have revamped our vulnerability scanning, security awareness training, and other offerings to ensure we are providing the best services to our customers.

Houston, Texas, Us

As the Director of Cybersecurity I am the technical subject matter expert for all security solutions provided by Centre Technologies. I work closely with the sales and consultants (internal/external) to identify security gaps in Customer and internal environments. I provide a deep level of architectural expertise by providing education through presentations and whiteboarding sessions to IT teams and C-level executives. I keep Customers and employees up to date with the latest security threats and best practices to keep environments secure. As the Director of Cybersecurity I meet with Customers to better understand their challenges and apply my experience to create the best solutions that meet their unique requirements.• Product development of new Customer facing solutions including vulnerability scanning, penetration testing, SIEM, advisory services, incident response, endpoint protection (Carbon Black, CrowdStrike, and SentinelOne), and network monitoring.• Drive Customer meetings along with internal teams to meet tight deadlines with complex requirements.

Houston, Texas, Us

As the Regional Services Manager I provided solutions to Customers with complicated technical requirements. I delivered the technical architecture over the course of Customer meetings and delivered the implementation via a team of consultants. These implementations could range from a data center move to performing merger and acquisition activities for IT departments.• Presales demonstrations of product offerings across security, messaging, networking, remote access, and backups to show how products can be used in Customer environments.• Recruit, retain, and coach a team consultants on how to effectively deliver projects both remotely and while onsite.• Create and deliver Build of Materials (hardware and software) and statements of work to Customers.

Houston, Texas, Us

• Deliver complex projects both remotely and in person to locations around the world. • Completed more than 100 projects over the course of just over two years.• Projects included implementation of Active Directory, VMware, SAN/NAS/Backup storage, network(firewall, switch, and wireless), security and Exchange.• Work with onsite clients to ensure that all products were working properly and fit their business needs.• Deliver presales presentations with the sales team.• Develop best practices to improve delivery of projects across the company.• Delivered thorough documentation to clients and provided knowledge transfer to customers.• Lead teams of comprised of customers, consultants and management to complete projects.• Upgrade/installation, configuration of VMware including Site Recovery Manager.• Responsible for the rapid migration of 200+ servers and 500TB of data during an acquisition in under two months.• Multi-Site Exchange 2013 and Exchange 2010 including Database Availability Groups, and Client Access Server Arrays using NetScalers• Upgrade and Migration of clients from Exchange 2003 and 2007 and GroupWise to Exchange 2013.• Installation and Configuration of Lync 2010 & 2013 Enterprise including monitoring and archiving.• Deployment of large scale storage area networks (SAN) up to 1.5 Petabyte including multi-site replication.• Migration of server environments from Nimble, NetApp, and EMC arrays to Compellent SAN.

Houston, Texas, Us

• Manage and support hardware, software, and network operations at corporate headquarters and at 41 remote offices, including more than 90 Windows servers providing 24/7 service to 650 employees.• Migration of company resources from a non-virtualized environment to being ninety percent virtualized.• Work with team members to ensure projects were completed in an efficient and cost effective manner.• Research new technologies and forecast future needs to achieve accurate capacity planning. • Manage multiple projects, including migration of Exchange 2000 to 2003 to 2007, BES implementation, Citrix Metaframe XP to XenApp Server 5, and implementation of the SAN/VMware environment.• Create and implement disaster recovery plans and procedures for corporate headquarters and remote sites.• Perform daily backups and recovery using Backup Exec 2010 and System Recovery 2011.• Installation and management of Exchange 2007 including Outlook Web Access, and Outlook Anywhere.• Create email and domain accounts for Western Hemisphere users including Canada and Latin America.• Deploy and Configure Blackberry Enterprise Server to 200 international employees.• Perform financial analysis on the feasibility of projects including payback and return on investment which resulted in a project savings of over $100,000 annually.• Installation and administration of 25 firewalls including software and hardware VPN communications.• SharePoint Site Collection Administrator responsible for the integration of network monitoring tools and help desk programs into SharePoint 2007.

• Provide WAN/LAN configuration and troubleshooting support for corporate and all remote sites.• Administer the Citrix environment including ICA client setup, support, and troubleshooting.• Installation, support, and troubleshooting of Cisco routers, switches, and virtual private networks.• Manage Exchange 2000 user accounts for 100 employees.• Monitor and resolve user hardware and software issues.• Configure, rebuild, and install Dell workstations and laptops.• Authored documentation containing hardware and software policies, procedures, and specifications.

Houston, Tx, Us

• Moves, adds, and changes of user telephone and voicemail accounts including troubleshooting of hardware and programming related problems.• Configured LAN/WAN equipment including troubleshooting of local and remote connectivity issues.• Authored documentation of server and network infrastructure.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General