The main responsibility of my role is to ensure the efficient and effective running of the entire property in the absence of the General Manager and also while presentTo lead and motivate staff and ensure that all staff perform their duties in a friendly, efficient and courteous mannerTo show excellent attention to detail and focus on exceptional customer serviceBuild an excellent rapport and relationship with existing and new clientsTo deal professionally and effectively with all customer complaintsTo prepare stats/forecasts/reports as requested by the General ManagerTo act as support to all departments in ensuring smooth operation of the property and to be present in the departments and take a hands on approach during peak timesTo be aware of business in the hotel and to be innovative with regards to proposals and ideas to increase overall business salesTo be aware of the daily operations of the propertyTo ensure the property, at both back and front of house, is presented to 5 star standards

Supervisor and Manager of Different Resort RestaurantsPrimarily Seasonal Restaurant and also Supervising Banquet EventsInterviewing Candidates for PositionsManaging Multi-Cultural StaffDealing with ComplaintsHandling Staff IssuesBeing responsible for all Restaurant Stock and Staff Rotas, Timetables and Paychecks etc.All part of College Internship

Worked as a Travel Advisor in Tourist Information Office in Wexford as Summer Work and also When on College Holidays, Mid-Terms etc.Advising Visitors on Events, Attractions, Best Means of Travel and Directions and Having Good General Knowledge of the Local Area