Vice President - Manager, Questionnaires (Until March 2024)
As Manager, Questionnaires, it was my role to directly manage a global team who focus on providing exceptional customer service to our existing client base, consultant population, and prospective clients. On a daily basis I taught, trained, and mentored team members. My goal was for them to progress and achieve success in their careers. The team and I collaborated with the firm's client-facing groups in an effort to provide prospective and existing clients high-quality questionnaires and… Show more As Manager, Questionnaires, it was my role to directly manage a global team who focus on providing exceptional customer service to our existing client base, consultant population, and prospective clients. On a daily basis I taught, trained, and mentored team members. My goal was for them to progress and achieve success in their careers. The team and I collaborated with the firm's client-facing groups in an effort to provide prospective and existing clients high-quality questionnaires and consultant database updates, with the desired outcome of winning new business and retaining our existing client base. Internally, I strove to heighten the reputation of the team, while forging strong relationships with other departments throughout the organization. I also coordinated enterprise-wide projects and shared updates and feedback to senior management throughout the firm’s three focus regions in the Americas, Europe, and Asia ensuring we adhere to agreed upon timelines. I worked as a thought-leader with an aim of identifying efficiencies in our daily work processes. As a leader in a global organization, I took a broad view of our firm and partner companies, and worked to ensure our cultures were in alignment.In addition to my role as Manager, I was Co-Chair of the Wellington Pride+ Business Network. Pride+ offers an open environment for lesbian, gay, bisexual, transgender, and other supporting members to collaborate and network with colleagues. Pride+ provides opportunities for community outreach, targeting organizations that support the LGBTQ community. In addition, in allows individuals to connect and collaborate with other network members, as well as recruit, attract, and retain a diverse talent base. Show less