Thomas Francke

Thomas Francke Email and Phone Number

International Roaming and Subscriber Administration @ Vodacom
midrand, gauteng, south africa
Thomas Francke's Location
City of Cape Town, Western Cape, South Africa, South Africa
Thomas Francke's Contact Details

Thomas Francke work email

Thomas Francke personal email

n/a
About Thomas Francke

Thomas has been 30 years in the Telecoms Industry. He has been in the International Roaming Environment since 2002.His chief objectives were an increased roaming footprint, improve quality of services, reduce roaming costs and better the Customer Experience.Thomas was instrumental in extending the HUB and QoS of Vodafone Roaming Services to SA Vodacom.In 2012, Thomas changed to Subscriber Special Investigations taking charge of National and International investigations.In 2013, Thomas received a Vodacom Excellent Award for Subscriber Special Investigations.

Thomas Francke's Current Company Details
Vodacom

Vodacom

View
International Roaming and Subscriber Administration
midrand, gauteng, south africa
Website:
vodacom.co.za
Employees:
13733
Thomas Francke Work Experience Details
  • Vodacom
    Subscriber Special Investigations Senior Specialist
    Vodacom Apr 2012 - Present
    Bellville, South Africa
    Technical team lead for national and international customer escalations.Support and improve Wholesale Carrier Business.Support and manage SMS Hub solutions.Support Roaming solutions and Roaming Hub solutions.Develop strategy to improve support for new services.Introduce LTE support for national and roaming customers and networks.
    View
  • Vodacom
    International Roaming Senior Specialist
    Vodacom May 2007 - Apr 2012
    Bellville, South Africa
    Drive alignment, prioritization and optimization of the roaming requirements across the different OpCOs.Expand SIGOS project to improve QoS of Services.Improve customer support processes and improve customer experience.
    View
  • Vodacom
    International Roaming Specialist
    Vodacom May 2004 - May 2007
    Bellville, South Africa
    Communicate effectively with various internal and external teams.Maintain network elements to activate or terminate new roaming agreements for GSM, CAMEL, GPRS, 3G and SMS agreements.Customer and network support for all roaming enquiries.Maintain international carrier relationships and add new carriers for improved speech and video calls.Maintain short codes for virtual home experience.Provide recommendations and maintain Gateway Location Register and Intelligent Preferred Network equipment for discounted roaming relations.
    View
  • Vodacom
    International Roaming Technical Officer
    Vodacom May 2002 - May 2003
    Bellville, South Africa
    Active member to the GSMA.Perform IREG tests.Update and distribute roaming documentation.Support roaming customer complaints.Monitor and react to roaming partner outages.
    View
  • Vodacom
    Fault Management Technician
    Vodacom Jul 1998 - May 2002
    Bellville, South Africa
    Perform shift work to monitor and take first line actions on network element failures.Good knowledge of Core network, Radio network, IN and pre-paid network, SMSC network and Voice Mail network.Report on network failures according to escalation matrix.Monitor and react to all types of correspondence.
    View
  • Telkom
    Telecoms Data Technician
    Telkom Jan 1989 - Jun 1998
    Cape Town Area, South Africa
    Configure, install and maintain sub-rate end-to-end connections for analogue and digital data connections.Higlights: joined Project Rainbow to transform the support architecture at Telkom.
    View

Thomas Francke Skills

Core Network Lte Roaming Ip 3g Gsm Gprs Vas Telecommunications Revenue Assurance 2g

Thomas Francke Education Details

  • Maitland Technical College
    Maitland Technical College
    Electric Light Current
  • Klein Nederburg Senior Secondary
    Klein Nederburg Senior Secondary
    12

Frequently Asked Questions about Thomas Francke

What company does Thomas Francke work for?

Thomas Francke works for Vodacom

What is Thomas Francke's role at the current company?

Thomas Francke's current role is International Roaming and Subscriber Administration.

What is Thomas Francke's email address?

Thomas Francke's email address is fr****@****o.co.za

What schools did Thomas Francke attend?

Thomas Francke attended Maitland Technical College, Klein Nederburg Senior Secondary.

What skills is Thomas Francke known for?

Thomas Francke has skills like Core Network, Lte, Roaming, Ip, 3g, Gsm, Gprs, Vas, Telecommunications, Revenue Assurance, 2g.

Who are Thomas Francke's colleagues?

Thomas Francke's colleagues are Gomolemo Mogoere, Edwin Chasakara, Saquina Tivane, Nomfundo Mdleleni, Zandile Jack, Nitin Panwar, Michelle Van Rooyen.

Not the Thomas Francke you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.