Thomas Fraser Email & Phone Number

Whitburn, Gb

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Achievements:● The branch achieved the organisation's Customer Service Target for the first time in over 3 years. My approach was to define a customer service plan of action and through clear communication of objectives to my team we improved month on month● Top branch KPI sales scores for Scotland were also achieved within the first 7 months through clear goal setting across my team, measurable improvements were delivered and with 1 to 1’s and team coaching sessions sales performances were also maintained whilst credit risks were also reduced through careful monitoring of corporate accountsExperience:● Managing up to 20 members of staff within the area of sales and service for this branch● Working within the largest branches in Scotland, managing a high-focus area for international customers, excelling, and delivering great customer service● Implementing customer service strategy through communication to affect overall branch performance within the service and sales sectors of the business● Delegation of administrative tasks and follow up with team members● GDPR Compliance and Complaints management and follow up to secure customer satisfaction and resolution● Management of 4 intern staff on a yearlong course. Including monthly 1 on 1’s focussing on personal development within a business environment and relating tasks back to their University course work

Edinburgh, Scotland, United Kingdom

Achievements:● Internal awards for customer service, founding values and vehicle safety standards● Promotion to larger branch in key location within 8 months● Profit and growth target improvement year on yearExperience:● Management of teams of up to 8 people● Setting short, medium, and long-term goals and implementation plans in 4 core areas of business: Customer Service, Business Growth, Profitability, and Employee Development● Corporate Account management and liaison to strengthen corporate relationships and customer service levels. Including development of new account prospects as well as maintaining existing accounts, credit control and invoicing● Managing and developing employees in monthly 1 to 1’s by setting goals for personal development and ensuring a strong focus on delivering business success● Managing a fleet of up to 175 vehicles including logistics, maintenance, and safety● Health and safety management to ensure safety and wellbeing of staff and customers● Complaint management to ensure customer satisfaction and repeat business● Profit and Loss analysis to ensure consistent performance

Stirling, Scotland, United Kingdom

Achievements:● Always achieved above worldwide corporate average on challenging customer service targets● Supported and delivered consistent year on year profit and growth increase within regionExperience:● Logistics management role dealing with a fleet up to 170 fleet of vehicles● Focus on staff feedback and team development within the service and sales areas of business. ● Prospecting growth through prospecting and closing new business within local area

● Completion of business traineeship within the goal of 10 months● Working within 4 branches of different size and business stream● Within traineeship different project management tasks performed to enhance knowledge within the business covering all areas● Exceeded KPI’s within this time to pass the training and additionally qualified for promotion

Higher National Diploma, Environmental Management And Sustainability

Education record