Thomas Freeman Email & Phone Number

Greater Derby Area

Greater Derby Area

Leicester, England, United Kingdom

Nottingham

Allestree

Diary management for myself and cover workManaging property inspectionsLiaising with contractors, landlords and tenantsReporting repairs inclusive of diagnosing relevant property faultsRelevant administrative duties inclusive of a chronological report for property repairs.Commercial Property viewing for both lettings and salesProfessional and friendly manner in both written and verbal communication

Castle Donnington

Responsibility for logistical planning of surveyors diaries, working areas and routes. Formally managing part of the Cambridge area, while supervising the remaining area under new employees.Handling escalation calls for complex cases and customer complaints in preparation for a senior role (when position becomes available)Introductory transitional training and side by side coaching for new employees. Responsibility for ensuring customers enquiries are resolved at first point of contactTailored advice towards the individual applicants needs ensuring a fair and achievable approach. Liaising with customers, internal and external parties to maintain relationships and expectations.Accurately obtain and process confidential and sensitive information in a timely manner.Problem solving to ensure internal and external time scales and targets are adhered to.Resolving issues when needed, to ensure the highest level of customer service and reduce any impact to customer.Resolve or escalate customer complaints if necessary to more senior managementGood organisational skills within all elements of administration to safeguard the smooth running of the organisation.Account managing all elements of the company's largest contracts, focusing on a tailored approach which meets the customer's’ demands.Capture and input client's confidential details including payment details, implementing the correct data protection procedure.Accurately coordinate and distribute home buyers reports and mortgage valuations to the respective clients and lenders with accuracyExclusive responsibility for properties over the value of 3 Million Pound

Music

Engineering, Music, Mechanics, C Grade And Above

Activities and Societies: Running Guitar and Music Theory Tiquando (receiving a bronze medal at British championship level)