Thomas Freeman-Greene Email & Phone Number

Auckland, NZ

New Zealand

Auckland, New Zealand

• Responsible for driving change in the digital space, roll out of applications and taking our customers with us
• Assisted the award-winning transformation of PlaceMakers with 120,000 sessions a month on our digital e-tools, with over 45% of our accounts registered with a digital ID and a $100m+ annual digital revenue in 18 months
• Resolved concerns with products or services to help with retention and drive sales.
• Assisted in training new employees and participated in… Show more
• Assisted in training new employees and participated in cross-training with other departments.
• Defused customer concerns with exceptional conflict and problem resolution skills.

Auckland, New Zealand

• Responsible for supporting driving change in the digital/branch space, roll out of applications and taking our customers with us
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
• Translated complex technical issues into digestible language for non-technical users.
• Assisted customers in identifying issues and explained… Show more
• Assisted customers in identifying issues and explained solutions to restore service and functionality.

Auckland, New Zealand

• Responsible for supporting driving change in the branch transformation space, roll out of applications and taking our branches on the journey with us
• Generated reports of findings to help management with making key decisions.
• Designed plans to improve operations and suggested changes to systems for overall organization.
• Supported the transformation of PlaceMakers from manual, paper-based processes to a seamless omnichannel business with over 1.4 million digital transactions a… Show more
• Supported the transformation of PlaceMakers from manual, paper-based processes to a seamless omnichannel business with over 1.4 million digital transactions a month and a reduction of 11 million pages printed Show less

Auckland, New Zealand

• Assisted in generating annual budget forecasting information for executive and corporate reports.
• Generated reporting to aid leadership with information to determine future credit card goals.
• Prepared and analyzed financial reports
• Prepared monthly management reports
• Assisted in the preparation of BU annual financial statements

Auckland, New Zealand

Wellington & Wairarapa, New Zealand

• Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• Prepared monthly closings by creating journal entries and reconciling accounts.
• Played a key role in restructuring over 300+ staff
• Organized social work engagements
• Built and maintained relationships with senior leaders/partners within the business

Wellington & Wairarapa, New Zealand

• Part time and full-time work during school and university working for PlaceMakers Riccarton and Kaiwharawhara as a Cashier/Yardman and on the shop floor.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Balanced and organized cash register by handling cash, counting change and storing… Show more
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Greeted customers, helped locate merchandise and suggested suitable options.

Christchurch

• Part time and full-time work during school and university working for PlaceMakers Riccarton and Kaiwharawhara as a Cashier/Yardman and on the shop floor.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• … Show more
• Greeted customers, helped locate merchandise and suggested suitable options.

Bachelor Of Commerce (B.Com.), Accounting And Finance, B Gpa

Activities and Societies: Victoria University Hockey Club, Victoria University Chess Club, Victoria Esports Association

High School, Business/Commerce, General, Ncea Level 1 - Excellence Ncea Level 2 - Merit Ncea Level 3 - Merit

Activities and Societies: Christ's College Chess Club, Top 8 Tennis Team and Hockey Team