Thomas Freestone Email & Phone Number

Iowa City, Iowa, United States

As Branch Manager for a leading construction supply company, I led operations for a fast-paced branch, overseeing all aspects of the business to drive profitability, operational efficiency, and customer satisfaction. My key responsibilities included managing day-to-day operations, logistics, sales, purchasing, and customer retention. I also ensured the highest levels of service delivery, fostering strong customer relationships, and maintaining a high-performing team.Key Responsibilities & Achievements:Operations Leadership: Directed branch operations, optimizing processes in logistics, inventory management, and equipment rentals to ensure seamless service delivery.Sales & Revenue Growth: Spearheaded sales efforts through strategic customer engagement and effective pricing strategies. Customer Retention & Satisfaction: Enhanced customer retention by implementing personalized customer service strategies. Team Leadership: Managed a team of employees, focusing on performance management, training, and career development. Inventory & Purchasing: Streamlined inventory and purchasing processes, ensuring product availability to meet customer demand. Problem Solving: Acted as the primary point of contact for troubleshooting customer issues, resolving conflicts, and delivering solutions under tight deadlines. Performance Metrics: Regularly assessed branch performance, setting and tracking KPIs to ensure business objectives were consistently met or exceeded. Strategic Growth: Worked closely with senior leadership to identify and implement business process improvements that drove both operational efficiency and sales growth.

United States

As an Inside Sales Associate, I worked closely with large industrial contractors to provide high-quality construction supplies and materials. My role involved understanding client needs, offering tailored solutions, and ensuring seamless order fulfillment while maintaining strong relationships with both customers and suppliers. I consistently contributed to revenue growth and supported the operational efficiency of major construction projects.Key Responsibilities & Achievements:Client Relationship Management: Developed and maintained strong relationships with large industrial contractors, understanding their project requirements and offering customized solutions to meet their needs. Sales & Order Fulfillment: Managed a high volume of incoming orders and inquiries, providing product recommendations, pricing, and availability details, while ensuring timely and accurate order processing. Product Expertise: Leveraged deep knowledge of construction materials and industry trends to advise clients on the best products for their specific projects, contributing to an increase in sales for key product lines. Cross-Functional Collaboration: Collaborated with warehouse and logistics teams to ensure smooth delivery and inventory management, minimizing delays and ensuring customer satisfaction. Negotiation & Pricing: Worked closely with purchasing teams to secure competitive pricing and negotiate favorable terms for clients, driving cost savings and enhancing customer loyalty. Sales Reporting & Forecasting: Monitored sales performance and inventory levels, providing regular reports and insights to senior management to support forecasting and decision-making. Problem Solving & Issue Resolution: Addressed client concerns or issues promptly, offering practical solutions and maintaining a high level of customer satisfaction even in challenging situations.

United States

In this role, I was directly responsible for ensuring customer satisfaction by delivering high-quality manual labor services in landscaping, hardscaping, painting, and remodeling. I collaborated closely with clients to understand their needs and expectations, overseeing the completion of projects with a focus on attention to detail, timely execution, and exceptional results.Key Responsibilities & Achievements:Customer-Focused Service: Delivered a range of manual labor services, including landscaping, hardscaping, painting, and remodeling, with a strong emphasis on meeting client specifications and exceeding expectations. Quality & Timeliness: Ensured each project was completed on time, within budget, and to the highest quality standards, leading to repeat business and X% increase in customer referrals. Project Management: Managed multiple projects simultaneously, coordinating with clients, subcontractors, and suppliers to ensure smooth operations and timely delivery of services. Problem Solving & Adaptability: Resolved on-site challenges quickly and efficiently, maintaining a positive client experience even in challenging situations. Client Relationship Management: Established strong relationships with customers through excellent communication, personalized service, and attention to detail, contributing to a high customer satisfaction rate.

United States

As a Courier for a busy pizzeria, I was responsible for ensuring timely and accurate delivery of food orders to customers, maintaining a high level of customer satisfaction, and contributing to the smooth operation of daily activities. I prided myself on providing excellent service in a fast-paced environment while upholding the pizzeria’s standards for quality and professionalism.Key Responsibilities & Achievements:Timely & Accurate Deliveries: Delivered pizza and other menu items promptly and accurately, consistently achieving on-time delivery rate, ensuring customer satisfaction. Customer Service Excellence: Provided friendly and professional service, answering questions about the menu, handling special requests, and fostering positive customer relationships, contributing to repeat business and high customer loyalty. Efficiency & Multitasking: Managed multiple deliveries in high-traffic areas, prioritizing orders to ensure optimal efficiency without compromising quality or service. Cash Handling & Transactions: Accurately handled cash and electronic payments, providing customers with a seamless payment experience and balancing the cash register at the end of each shift. Safety & Vehicle Maintenance: Ensured safe driving practices, vehicle cleanliness, and regular maintenance to guarantee smooth operations and minimize downtime. Team Collaboration: Worked closely with kitchen staff, managers, and other drivers to coordinate order readiness and delivery schedules, contributing to overall team efficiency.

United States

As the Store Manager of a video game retail location, I was responsible for overseeing daily operations, managing a team of employees, ensuring excellent customer service, and maintaining inventory of high-quality gaming products. My role involved balancing customer satisfaction with operational efficiency, driving sales, and fostering a positive store environment to support both team and business growth.Key Responsibilities & Achievements:Team Leadership & Employee Management: Led and motivated a team of employees, providing training, coaching, and performance evaluations to ensure a knowledgeable, customer-focused workforce. This resulted in improvement in employee retention and team morale. Customer Satisfaction & Service Excellence: Maintained a strong customer-first approach, resolving complaints and concerns quickly and professionally, which led to improvement in customer satisfaction scores and increased repeat business. Sales & Product Knowledge: Drove sales by providing expert guidance on new releases, gaming accessories, and merchandise, tailoring recommendations based on customer preferences and needs. Successfully increased product sales during key promotional periods. Inventory Management: Managed inventory levels, ensuring the store was stocked with high-demand products while minimizing excess inventory, contributing to reduction in inventory costs. Store Operations & Visual Merchandising: Oversaw store layout, product displays, and signage to create an engaging shopping experience that maximized product visibility and sales. Sales Targets & Reporting: Monitored sales performance, set monthly targets, and developed action plans to meet or exceed goals. Provided detailed sales reports and insights to senior management for strategic decision-making.

United States

As Shift Manager, I was responsible for overseeing daily operations during my shift, managing a team of employees, ensuring top-notch customer satisfaction, and maintaining product quality. I focused on delivering an efficient, customer-friendly experience while meeting operational goals.Key Responsibilities & Achievements:Team Supervision: Managed a team of employees, providing direction, training, and performance feedback to ensure smooth shift operations and high employee morale. Customer Service Excellence: Ensured exceptional customer experiences by addressing inquiries, resolving issues, and ensuring timely service, resulting in [X%] customer satisfaction improvement. Product Quality & Consistency: Monitored food preparation and safety standards, ensuring all orders met quality specifications and health regulations. Operational Efficiency: Managed inventory, handled cash transactions, and ensured the timely restocking of supplies to maintain store operations without disruption. Problem-Solving & Conflict Resolution: Acted as a point of contact for resolving customer complaints and team conflicts, maintaining a positive and productive environment.

United States

As a Care Provider and Supervisor for individuals with special needs, I delivered compassionate, personalized care while ensuring a safe and supportive environment. I supervised a team of caregivers, providing training, support, and guidance, while also assisting with daily activities, medication management, and overall well-being. My role required a high level of patience, empathy, and responsibility, especially in medical and emergency situations.Key Responsibilities & Achievements:Personalized Care: Provided daily assistance with activities of daily living (ADLs), including personal hygiene, mobility, and feeding, while ensuring a safe and dignified environment for clients. Team Supervision & Training: Led a team of caregivers, offering ongoing supervision and training, including CPR and medication administration, to ensure the highest standards of care. Medication Management: Administered prescription medications in compliance with health regulations, ensuring accurate dosages and timely delivery. Safety & Emergency Preparedness: Trained and certified in CPR, with the ability to respond quickly to medical emergencies, ensuring the health and safety of clients at all times. Individualized Support Plans: Collaborated with healthcare professionals to create and implement personalized care plans that addressed the specific needs and goals of each individual. Family & Client Communication: Acted as a liaison between families, medical providers, and the caregiving team to ensure clear communication and the effective management of client care.

Liberal Arts And Sciences/Liberal Studies

High School Diploma