2006 - 2013BUSINESS MANAGER: The Co-operative Group• Managed, developed, maintained and upgraded the Pensions and Group Risk systems• Managed, maintained & upgraded IT systems reducing down time and improved security features• Monitored systems performance and reliability to ensure business continuity and reduce risk• Successfully managed a Unity workstream installation replacing multiple systems with a single state of art system• Designed solution architecture and managed installation, configuration and migration• Managed post project implementation processes including training and upgrades• Ensured achievement of exceptional Customer Service via application of ‘Best Practice’• Liaised with senior management and 3rd party supplier on design, testing and go live date• Reviewed future IT requirements to identify solutions & improvement opportunities• Instigated, managed & developed long term working relationships with clients & colleagues

• Responsible for managing & maintaining IT systems & infrastructure in Bahrain & abroad• Appointed to manage a team of analysts & developers, project and client management• Implemented Oracle HRMS application for Bahrain Petroleum Company & Civil Services Bureau• Evaluated training requirements and skill sets in order to implement appropriate training• Established, managed and developed relationships with major corporate client accounts• Organised and co-ordinated the interface between second & third line support functions• Managed the delivery of numerous installation projects across Bahrain and Internationally• Managed diagnostic and fault rectification processes for a range of hardware & software• Continually developed systems and processes to improve efficiency & user experience• Collated & assessed data in order to produce reports & documentation for management• Reviewed potential future network needs and proactively identified effective solutions.• Key client relationships include – Bahrain Petroleum Co, Bahrain Civil Services Bureau, Bahrain Aviation & Fuelling, Jawad Group, Arabian Gulf University, Bahrain Duty Free.