Thomas Austin Email & Phone Number

Charlotte, North Carolina, United States

Senior Sales Engineer & Solutions Architect (2019-Present)Data Analyst (2017-2019)Director of Conversion Services (2016-2017)Recruited by Scribbles to manage newly acquired document scanning operations (GreenDocs). As Data Analyst analyzed and converted data, and troubleshot issues. My current responsibilities, as Senior Sales Engineer & Solutions Architect, are diverse and include technical writing (RFPs), software product demos, client consulting, relationship management, and project management. Serve as the company’s sole Sales Engineer, helping close business with new and existing clients. Collaborate with Implementation, Product Development, and other cross-functional teams/leaders including Product, Engineering, Professional Services, and Customer Services.

Indian Trail, North Carolina, United States

Built new venture from start-up to successful operation with 3 employees (clients included small and medium-sized businesses; various verticals). As Owner, held full strategic planning, sales, business development, financial, legal and P&L responsibility.Increased productivity/efficiency and reduced operational costs by successfully evaluating and implementing software solutions (i.e., new Warehouse Management System).

Charlotte, North Carolina Area

Purchased existing company after successfully working as a Substance Abuse Counselor. As Owner, administratively directed operations, supervised cross-functional staff, and cultivated client relationships. Recruited, trained, and directed a high-performing team of 12. Grew the company to the 2nd largest Outpatient Treatment Center in Charlotte, establishing a strong regional reputation for service, innovation, quality, patient care, and excellence.