• Serve as project lead, oversee the helpdesk team and direct daily operations• Perform client onboarding discovery and documentation• Create administrative scripts, and develop code to support client operations• Manage client storage infrastructure (Dell Equallogic, HPE StoreVirtual, generic NFS)• Skilled with Python, C#, Powershell, C• Created internal documentation system, develop guidelines for docs, write playbooks for commonly-encountered issues• Manage client infrastructure (AD, Exchange on-prem/online, O365• Manage client networks, including firewall ACLs, VPNs, and security monitoring• Maintain several vSphere/Veeam deployments• Prototype prospective projects in the cloud (AWS, GCE, Azure) to assess their feasibility

● Managed the colocation facility hosting Konneckt's web-hosting infrastructure● Introduced, installed, configured and maintained monitoring systems● Maintained a remote-access VPN system with OpenVPN● Configured and monitored Asterisk-based VoIP systems● Supported web development team by managing the web-hosting platform, as well as handling any workstation and network problems● Gained a comprehensive understanding of datacenter and office networking, including various VPN technologies● Gained experience with *nix systems, particularly FreeBSD and Ubuntu Server● Became fluent in PHP, Bash, and Python