Break-fix, install, move, add, change, and preventive maintenance. Perform additional support activities including monitoring, scripting, imaging, patch implementation, incident resolution, account maintenance, password resets, system upgrades, and data migrations. Research problems and make recommendations for solutions, and repairs. Develop and maintain systems documentations. Keep abreast of functionally of new systems. Plan and implement system upgrades and expansions.Direct work flow for Linux Team.

Break-fix, install, move, add, change, and preventive maintenance. Perform additional support activities including monitoring, scripting, imaging, patch implementation, incident resolution, account maintenance, password resets, system upgrades, and data migrations. Conduct hardware and software troubleshooting and problem resolution within the IT systems environment. Research problems and make recommendations for solutions, and repairs. Develop and maintain systems documentations. Interface with clients to determine suitable hardware/software to meet requirements. Keep abreast of functionally of new systems. Plan and implement system upgrades and expansions.

Email account creation and administration.Windows and Linux Server patching and maintenance. Project planning and delivery.Firewall configuration and maintenance.SMTP Gateway and post forwarder maintenance and configurationEnterprise security scanning and reportingServer configuration, build out and documentation

LAN/WAN troubleshooting and configurationServer maintenance. Account creation and Configuration.System wide upgrades. Server and workstation patching.Disaster recovery planning. Project planning and delivery.Router configuration, Lotus Domino administration,Firewall configuration and maintenance, System widesecurity and hardening, Wireless configuration, FireEye Monitoring,Security Incident response, IDS/IPS monitoring and response..

Preparation of lesson plans and Power Point presentations for classesAttendance and grade reporting for students. Student advising.Tutoring students in Windows OS and Linux OS.Motivated students to learn and advance their education and career.

LAN/WAN troubleshooting and configurationServer maintenance. Account creation and Configuration.System wide upgrades. Server and workstation patching.Disaster recovery planning. Project planning and delivery.Desk side support of ODIN Enterprise Service Desk Agents (60+ FTE).

LAN/WAN troubleshooting and configuration.Network account and email configuration.Deskside and remote support of multiple locations (150+ FTE)Daily and weekly server maintenance and backup.

Served as software and hardware support via phone and remote access for NASA Enterprise.Using VPN and Timbuktu to remote into systems.LAN/WAN troubleshooting and configuration

Responsible for initial meeting with clients to determine the requirements for their software.Developed and managed client training and support data using Microsoft Project.Lead project team, coordinating personnel and resources. Developed work flow schedule with deadlines and delivery dates.Converted data from CAD, ESRI shape files or paper maps to digital format.Delivered and installed the conversion package as end product.Served as software support onsite and remote for client base.Assisted clients with network and PC problems.Configured new systems to run both off the shelf and custom software.Taught classes on software and system setup.Wrote MSSQL scripts and programs to assist clients in day to day operations.

Setup and installed new configurations, both PC and UNIX systems, including AS400 accessProvided end user support, onsite and remote, for hardware, software and LAN/WAN.Performed and maintained inventory and system tracking throughout company

Configured and maintained Windows NT Domain servers and MS Exchange servers.Setup and monitored user accounts and access throughout the network.Conducted daily and weekly backups of all servers.Setup and maintained PC's. Project lead on system wide upgrades.Taught basic computer skills classes for employees.

User support on both hardware and software, including new PC setup and maintenance.LAN/WAN troubleshooting and support. Warranty tracking and repair scheduling.Co-developed and implemented helpdesk software package.

Setup and maintained new PC configuration and Novell Networks.Negotiated contracts for networking and software development.Developed software in Visual BASIC and Clipper for several firms.