Thomas Garner Email & Phone Number

www.ThinkTaurus.com

UNIFI group is a BPO service organization with significant experience providing innovative technology solutions and value-added services, products and benefits to the property and casualty insurance industry. The groups organizational expertise and product offerings span across a wide variety of areas from insurance carriers, flood services, agencies.

Hampton, Virginia, US

Registrar is a consulting organization which helps businesses with U.S. Food and Drug Administration (FDA) compliance and regulations. Since opening its headquarters in Hampton, Virginia, USA, Registrar Corp has expanded to twenty international offices and has aided more than 30,000 companies across 160 countries. Employees include former U.S. FDA.

Chevy Chase, MD, US

• GEICO is one of the nation’s leading insurers offering insurance for auto, motorcycles, boats, RVs, and ATVs.I oversaw all the sales and customer service transactions in Virginia, North Carolina, and Tennessee, and all.
• Achieved the highest level of Regional and Military New Business and Policies-In-Force (PIF) growth through strategic upselling and cross-selling, employee training, and performance management.
• Reached #1 Regional ranking in Overall Sales Work Output by defining the core matrix and applying sales strategies.
• Optimized military customer experience by designing sales reports, performance management, and employee training.
• Attained high YOY gains by implementing digital and multi-line initiatives, and coverage counseling.
• Developed staff members into leadership roles through coaching and mentoring.

Chevy Chase, MD, US

• In this role, I led all aspects of Motorcycle, RV, and Powersports product lines encompassing sales, marketing, customer service, internet and product management and pricing strategies, P&L management, and claims.
• Increased Motorcycle PIF from 350K to over 700K through effective planning, selling and marketing strategies and expanding the product and pricing models.
• Reduced General Expense Ratio from 30% to under 20% and increased policies per Associate 50% through strategic discount increases and decreasing expenses.
• Led companywide Associate Opinion Survey and employee turnover results by instituting a positive team culture and collaborative relationships.
• Improved Customer Satisfaction Surveys through employee training and performance management.
• Headed corporate underwiring quality audit results by utilizing Lean Six Sigma Process Reviews to drive results.

Chevy Chase, MD, US

• I administered the new Policy System “InSite” rollout across 48 states and enhanced digital processes which provided river bed transaction flows, channel alignment, and quality gains; supervised 10 team members and.
• Acquired over $8MM annual savings, improved efficiency and quality across 35MM annual service calls, and lowered handling time 30 seconds through the development of a new policy system for Agents, local offices, and.
• Reduced 1MM annual calls by implementing Intelligent Voice Response (IVR) automated phone capability for ID cards and payment/billing transactions.
• Decreased internet questions and comments by increasing website automation from 40% to 80% and initiating new automation capabilities; drove business requirements for the IT department.
• Raised conversion 20 points and improved quality by designing reissue calculator.

Chevy Chase, MD, US

• I directed Sales and Service operations across 9 Midwest states; supervised 12 direct reports with the management of over 500 team members involving hiring and training; doubled the staff size in 2 years. Administered.
• Increased sales productivity by instituting clear line of sight sales scorecards, new performance evaluation metrics, and sales prioritization strategies.
• Reduced salary costs through the implementation of Virtual Call Sharing Configurations across all the branch locations.
• Elevated customer survey results through coaching and employee recognitions.
• Lowered employee turnover by establishing team culture, expectation goals, and performance management.

Chevy Chase, MD, US

• I governed the Sales Call Center operations in the Florida region including customer service, sales, and quality control; supervised 30 direct reports with the management of over 300 team members involving hiring and.
• Generated significant new business and contributed to the largest state results by enhancing processes, effective management of staff requirements, and employee training.
• Reached #1 Rated Sales Supervisor Result nationally through employee training and performance management.
• Recognized with the Corporate Quality Individual Award for leadership.
• Designed the Supervision Corporate Leadership training and conducted instructional sessions; adopted companywide.

Chevy Chase, MD, US

Successfully completed leadership development rotations through Sales, Customer Service, Underwriting, Claims, Human Resources, Planning, and Auto Damage Adjusting. Managed various special projects, worked closely with regional officers, directors, and managers throughout each assignment and earned #1 "Top Gun" award during claims rotation. Obtained FL 220.

Chevy Chase, MD, US

Delivered superior customer service through the claims process; negotiating claims, advising and explaining insurance contracts and coverage, handling escalations, managing drive-ins and field assignments, and rental situations. I also reviewed claims diaries, management tracking reports, and identified payment recovery opportunities and fraud concerns.