Thomas Garner personal email
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✦ Summary ✦As an accomplished Operations Executive with over 25 years of experience, I’ve found my successes have been achieved by effectively developing and executing strategies to drive significant growth and exceptional client service. I specialize in building and leading high performing teams, client acquisition and retention, and aligning operations with corporate objectives. I am also proficient in performance management, fostering key relationships and partnerships, and implementing continuous process improvements to drive results across all platforms, channels and functions.✦ Areas of Expertise ✦Operations Management • Growth Management & Business Development • Sales & Marketing Strategies • Customer Service & Retention • Team Building & Leadership • Performance Management • Change Management • Strategic Planning & Execution • P&L Management • Forecasting • Project & Program Management • Training & Development • Staffing • Relationship Management • Innovative Solutions & Improvements • and more…✦ Key GEICO Achievements ✦▸ Attained the highest level of Regional and Military New Business, Automobile Policies-In-Force (PIF) growth, and #1 Regional ranking in Overall Sales Work Output.▸ Increased Motorcycle PIF 100% (from 350K to over 700K) with effective selling and marketing strategies. Managed all aspects of Motorcycle, RV, and Powersports.▸ Acquired over $8MM annual savings, improved efficiency and quality across 35MM annual service calls, and lowered the handling time by 30 seconds.▸ Worked in 6 locations throughout the United States, Managed Branches/Divisions, Cross-Functional Areas, and all Operations aspects including but not limited to: 24-7 contact centers, IT & Project implementations, HR, Sales, Service, Claims, Marketing, Product, Planning, Budgeting, LAN, and Facilities.
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Chief Executive OfficerTaurus Llc Jan 2024 - Present -
Chief Operating OfficerTaurus Llc Aug 2022 - Dec 2023www.ThinkTaurus.com
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Vice PresidentUnifi Management, Llc Mar 2020 - Aug 2022UNIFI group is a BPO service organization with significant experience providing innovative technology solutions and value-added services, products and benefits to the property and casualty insurance industry. The groups organizational expertise and product offerings span across a wide variety of areas from insurance carriers, flood services, agencies, contact centers, repair networks, and IT services. Headquarters are located in Tampa, FL with international offices in Colombia, India, and the Philippines. -
Global Sales & Client Services DirectorRegistrar Corp Oct 2019 - Feb 2020Hampton, Virginia, UsRegistrar is a consulting organization which helps businesses with U.S. Food and Drug Administration (FDA) compliance and regulations. Since opening its headquarters in Hampton, Virginia, USA, Registrar Corp has expanded to twenty international offices and has aided more than 30,000 companies across 160 countries. Employees include former U.S. FDA officials, scientists, and industry experts. Registrar Corp offers FDA compliance assistance for the following industries:Food and BeveragesMedical DevicesDrugsCosmeticsElectronicsTobacco -
Director Of Sales, Service, And National MilitaryGeico 2014 - Sep 2019Chevy Chase, Md, UsGEICO is one of the nation’s leading insurers offering insurance for auto, motorcycles, boats, RVs, and ATVs.I oversaw all the sales and customer service transactions in Virginia, North Carolina, and Tennessee, and all Military customers in the U.S.; supervise 6 direct reports with the management of over 550 team members. Develop and execute business plan strategies, forecasts, and budgets; administer performance management dashboards and gap management. Maximize digital results to drive self-service; develop and manage key relationships and partnerships.My successes included:• Achieved the highest level of Regional and Military New Business and Policies-In-Force (PIF) growth through strategic upselling and cross-selling, employee training, and performance management.• Reached #1 Regional ranking in Overall Sales Work Output by defining the core matrix and applying sales strategies.• Optimized military customer experience by designing sales reports, performance management, and employee training.• Attained high YOY gains by implementing digital and multi-line initiatives, and coverage counseling.• Developed staff members into leadership roles through coaching and mentoring. -
Director Of National Motorcycle And PowersportsGeico 2009 - 2014Chevy Chase, Md, UsIn this role, I led all aspects of Motorcycle, RV, and Powersports product lines encompassing sales, marketing, customer service, internet and product management and pricing strategies, P&L management, and claims; supervised 6 direct reports with the management of over 400 team members. Improved the company’s brand awareness beyond auto insurance; managed National Marketing Event programs.Key accomplishments included:• Increased Motorcycle PIF from 350K to over 700K through effective planning, selling and marketing strategies and expanding the product and pricing models.• Reduced General Expense Ratio from 30% to under 20% and increased policies per Associate 50% through strategic discount increases and decreasing expenses.• Led companywide Associate Opinion Survey and employee turnover results by instituting a positive team culture and collaborative relationships.• Improved Customer Satisfaction Surveys through employee training and performance management.• Headed corporate underwiring quality audit results by utilizing Lean Six Sigma Process Reviews to drive results.• Recognized with the “Corporate Community Citizen Leadership Award”.
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Competitive Advantage Leadership Group - Countrywide Digital Service Process CoordinatorGeico Jun 2006 - Jun 2009Chevy Chase, Md, UsI administered the new Policy System “InSite” rollout across 48 states and enhanced digital processes which provided river bed transaction flows, channel alignment, and quality gains; supervised 10 team members and developed Black and Green Belts. Facilitated the System Enhance Change Control process; drove performance management throughout the locations.My achievements included:• Acquired over $8MM annual savings, improved efficiency and quality across 35MM annual service calls, and lowered handling time 30 seconds through the development of a new policy system for Agents, local offices, and the website; designed website transaction capabilities to automate existing customer experience.• Reduced 1MM annual calls by implementing Intelligent Voice Response (IVR) automated phone capability for ID cards and payment/billing transactions.• Decreased internet questions and comments by increasing website automation from 40% to 80% and initiating new automation capabilities; drove business requirements for the IT department.• Raised conversion 20 points and improved quality by designing reissue calculator.
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Midwest Site DirectorGeico 2003 - 2006Chevy Chase, Md, UsI directed Sales and Service operations across 9 Midwest states; supervised 12 direct reports with the management of over 500 team members involving hiring and training; doubled the staff size in 2 years. Administered Facilities, LAN, and budget oversight; acquired job creation funding and training credits by developing city and state relationships.Major successes included:• Increased sales productivity by instituting clear line of sight sales scorecards, new performance evaluation metrics, and sales prioritization strategies.• Reduced salary costs through the implementation of Virtual Call Sharing Configurations across all the branch locations.• Elevated customer survey results through coaching and employee recognitions.• Lowered employee turnover by establishing team culture, expectation goals, and performance management.
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Florida Sales ManagerGeico 1998 - 2003Chevy Chase, Md, UsI governed the Sales Call Center operations in the Florida region including customer service, sales, and quality control; supervised 30 direct reports with the management of over 300 team members involving hiring and training. Served as a key leader through the office expansion from the Branch to the Regional level; led the company’s first Annual Berkshire Hathaway Event.My accomplishments included:• Generated significant new business and contributed to the largest state results by enhancing processes, effective management of staff requirements, and employee training.• Reached #1 Rated Sales Supervisor Result nationally through employee training and performance management.• Recognized with the Corporate Quality Individual Award for leadership.• Designed the Supervision Corporate Leadership training and conducted instructional sessions; adopted companywide.
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Management InternGeico Jun 1996 - Jun 1998Chevy Chase, Md, UsSuccessfully completed leadership development rotations through Sales, Customer Service, Underwriting, Claims, Human Resources, Planning, and Auto Damage Adjusting. Managed various special projects, worked closely with regional officers, directors, and managers throughout each assignment and earned #1 "Top Gun" award during claims rotation. Obtained FL 220 - General Lines License and P&C licenses throughout the United States.
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Claims AdjusterGeico 1995 - 1996Chevy Chase, Md, UsDelivered superior customer service through the claims process; negotiating claims, advising and explaining insurance contracts and coverage, handling escalations, managing drive-ins and field assignments, and rental situations. I also reviewed claims diaries, management tracking reports, and identified payment recovery opportunities and fraud concerns.
Thomas Garner Skills
Thomas Garner Education Details
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New York Institute Of TechnologyManagerial Accounting
Frequently Asked Questions about Thomas Garner
What company does Thomas Garner work for?
Thomas Garner works for Taurus Llc
What is Thomas Garner's role at the current company?
Thomas Garner's current role is CEO - Taurus Services.
What is Thomas Garner's email address?
Thomas Garner's email address is tt****@****hoo.com
What schools did Thomas Garner attend?
Thomas Garner attended New York Institute Of Technology.
What skills is Thomas Garner known for?
Thomas Garner has skills like Sales, Leadership, Operations Management, Contact Centers, Project Management, Lean Six Sigma, Insurance, Customer Acquisition, Customer Service, Call Center Administration, Marketing, Hiring.
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