23+ years in the BPO industry across Banking, Creative, Print, Digital, Desktop publishing, Consulting & Legal back office operations, responsible for ensuring a "WOW" experience for Employees and Clients and in the process, driving Results...SKILL HIGHLIGHTS* Managing Large Teams ~1600+ across Geographies* Delivering on 110+ client SLAs, month on month* Budgeting, P&L, & Cost management - responsible for a ~$40 million per annum, Business unit* Driving Transformation Projects & Project Management* MI Designing & Management* Client Management - portfolio of 40+ Fortune 500 Clients* Cost Saving through Process Efficiency - ~$7 million to dateDOMAIN EXPERIENCE**Creative Services - Global OpsResponsible for delivery for 40+ Fortune 500 firms for their Creative and asset creation needs across document, print, creative, & digital channels. Team delivering ~18 million assets a year**Card OperationsCredit Cards-US–Sales, Customer Service and collections & Charge Cards-UK-On-boarding and customer service.**Mortgage Operations - USPost Sales Fulfilment of Primary and Refinance customers & Product life cycle Operations support from customer On-boarding to release of lean.**Retail Banking Operations-UKLending (Agreement creation & processing, Security documentation mgmt), On-boarding, Account Opening-Primary & Secondary & mandate mgmt**Corporate Banking Operations-UKLending Operations (Agreement creation & processing, Security documentation management), Asset & Sales Finance, OD processing, Client Servicing, Cash Mgmt., Customer On-boarding, Account Opening-Primary & Secondary Accounts, Mandate Mgmt., Dot Net migration and support, Payment Processing, A/C Statement preparation **Wealth Banking Operations-UKOD processing, Rate switch support, A/C stmt prep., A/C maint. & mgmt., **Banking MI – UKMI Reporting for the Sales and Risk functions of the Bank generating 600+ dashboards per month**KYC - EMEA & APACReview, Refresh, EDR & data migration of Corporate and IB clients across APAC, UK, US and EU regions, including RBI regulated entities.Transaction Monitoring & Fraud - Supporting new product launches for a large Asian Bank