Thomas Gerstmann Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Designed on behalf of a Swiss foundation, Implementation of an international workshop concept with headquarters in Dubai - JAFZA for GCC, Europe, Asia and South East Asia. - Business plan- Location analysis- Profit center analysis of different countries- Concept for international guarantee extension with insurance… Show more Designed on behalf of a Swiss foundation, Implementation of an international workshop concept with headquarters in Dubai - JAFZA for GCC, Europe, Asia and South East Asia. - Business plan- Location analysis- Profit center analysis of different countries- Concept for international guarantee extension with insurance worldwide- legal bases with different tax law Show less

Dubai Investments Park

Support all Automotive Program related tasks, including coordinating automotive related activities across all internal organizations, system enhancement and customer support.Business development and customer engagement strategy and execution plan:- Extended Warranty- Service schedule

Workshop'S Al Quoz, Jabal Ali And Abu Dhabi

Coordinate, manage and monitor the workings of various departments in the organization.Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets.Plan the use of human resources. Organize recruitment and placement of required staff.Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.Manage… Show more Coordinate, manage and monitor the workings of various departments in the organization.Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets.Plan the use of human resources. Organize recruitment and placement of required staff.Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.Manage customer support. Plan and support sales and marketing activities.Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Show less

- acting as a catalyst for change and improvement in performance and quality- writing management and technical reports and customers’ charters- working with operating staff to establish procedures, standards, systems and procedures- investigating and setting standards for quality and health and safety- setting customer service standards- determining, negotiating and agreeing on in-house quality procedures, standards and specifications

Dubai Dip

Entrusted with the onus for the after sales service of Audi, BMW, Mercedes Benz, Porsche, and VW Built repeat business and customer loyalty by ensuring highest quality repair statusDeftly educated and solved problems of customers on technical issues and vehicle operationsImproved customer satisfaction by implementing the Lexus-Argon service improvement programWorked with Argon consultant to study work flow efficiency and instituted a program that streamlined… Show more Entrusted with the onus for the after sales service of Audi, BMW, Mercedes Benz, Porsche, and VW Built repeat business and customer loyalty by ensuring highest quality repair statusDeftly educated and solved problems of customers on technical issues and vehicle operationsImproved customer satisfaction by implementing the Lexus-Argon service improvement programWorked with Argon consultant to study work flow efficiency and instituted a program that streamlined serviceStrengthened the dealership reputation by providing expert technical explanations and resolving product disputes between customer, dealer and manufacturers. Implemented standardized written proceduresSupported closely the implementation of Lean Manufacturing concepts in the manufacturing cells for enhancing efficiency and reducing waste and costsDexterously developed new tooling, improved existing tool and tooling in m/c shop and also developed new vendors for tooling that is consumable for shopProactively streamlined the system and efforts for providing support in problem and defect analysis in materials and production quality related issues Show less

Dubai

Actively involved in troubleshooting problem like Machine Maintenance and Tooling etc. Developed plan to improve OEE of the m/c shop by using projects, KK Methodology by reducing breakdowns and other losses of the shop. Fully accountable for enhancing business and Profit of m/c shop by reducing tool and consumable costScrupulously interfaced customer audits and implemented counter measure of customer audit pointDrove initiatives to implement JH (Autonomous Maintenance) in shop and… Show more Actively involved in troubleshooting problem like Machine Maintenance and Tooling etc. Developed plan to improve OEE of the m/c shop by using projects, KK Methodology by reducing breakdowns and other losses of the shop. Fully accountable for enhancing business and Profit of m/c shop by reducing tool and consumable costScrupulously interfaced customer audits and implemented counter measure of customer audit pointDrove initiatives to implement JH (Autonomous Maintenance) in shop and maintained basic condition of m/c and reduced breakdown and also implemented QM Quality Maintenance pillar in m/c shopGeared the activities for improvement (OEE Improvement, Cost Reduction, Cycle Time Reduction, and Internal Rejection Reduction)Donned the responsibility of product development, obtained customer approval and organized management reviews as per planExpertly formed the team; trained and aligned it according to the warranty procedure so that the employers suffer no financial disadvantage.Played a pivotal role in analyzing various processes/applications and recommended process and equipment modification to enhance operational efficiency. Show less

Munich Area, Germany

Special Training Administrative and Time ManagementAudited finance controller in after sales area

Brandenburg Arer Germany

Pioneered in writing and maintaining quality manuals and in writing work instructions, quality procedure & process and final inspection formsLed program management for luxury vehicle segment. Recognized by the dealer principal for raising profitability through cost controls on supplies, outside service companies and vendors.

Hannover Area, Germany

Hannover Area, Germany

Special Training on board diagnostic, EOBD training Special Training Automotive Safety Transport Equipment, DEKRA Institute Nord

Berlin / Hannover Area, Germany/ Russia / Benelux

Established plan as core team member for implementing SAP in MFL for QM module. Proactively conducted assembly parameter auditsMeticulously analyzed various defects and guided the Production and Quality Control Dept. to control; minimize Led and guided the team in conducting various audits on vehicle and engine to analyze any potentials problems to ensure timely corrective and preventive actionsEstablished plan for ensuring Quality through quality auditing, quality evaluations and… Show more Established plan as core team member for implementing SAP in MFL for QM module. Proactively conducted assembly parameter auditsMeticulously analyzed various defects and guided the Production and Quality Control Dept. to control; minimize Led and guided the team in conducting various audits on vehicle and engine to analyze any potentials problems to ensure timely corrective and preventive actionsEstablished plan for ensuring Quality through quality auditing, quality evaluations and declaration of quality ratings, ISO 9001 implementation etc.Steered the proceedings for implementation and management of quality systems at different levels including suppliers’, vendors’ and OEMDrove the efforts for Customer Concern handling for GKN line companies and Supplier Management through audits and training and eliminate the same Show less

Master Craftsmen For Motor Vehicles, Automobile/Automotive Mechanics Technology/Technician

Professional Degree, Mechanic Automotive,

General School Education