Thomas Giannini Email & Phone Number

Rome, It

Roma, Lazio, Italia

Francoforte Sul Meno, Assia, Germania

Responsibilities and Achievements:- Oversaw and managed customer support operations for the merchandise and digital goods store, utilizing PrestaShop as the platform.- Served as a central point of contact within the company for addressing and resolving various customer inquiries and concerns.- Took a leadership role in training and mentoring new customer support representatives, conducting regular training sessions and meetings to ensure the team's proficiency and alignment with… Show more Responsibilities and Achievements:- Oversaw and managed customer support operations for the merchandise and digital goods store, utilizing PrestaShop as the platform.- Served as a central point of contact within the company for addressing and resolving various customer inquiries and concerns.- Took a leadership role in training and mentoring new customer support representatives, conducting regular training sessions and meetings to ensure the team's proficiency and alignment with customer service goals.- Established and maintained a professional approach to customer interactions, promoting a positive brand image and fostering customer loyalty.- Developed strategies to efficiently handle customer concerns, optimize response times, and enhance the overall customer experience within the merchandise and digital goods store.- Collaborated closely with internal teams to relay customer feedback and insights, facilitating continuous improvement of products and services.In my capacity as a Senior Customer Support Representative, I successfully managed customer inquiries and operations, facilitated team growth, and contributed to the overall enhancement of customer service quality. Show less

Francoforte Sul Meno, Assia, Germania

Responsibilities and Contributions:- Managed and oversaw the support system utilizing platforms like Kayako and Intercom, ensuring efficient and effective customer assistance.- Engaged with a global player base, adapting communication styles based on diverse cultural backgrounds to optimize user interactions.- Collaborated with cross-functional development teams, acquiring foundational knowledge of respective responsibilities and expertise areas to facilitate clear communication… Show more Responsibilities and Contributions:- Managed and oversaw the support system utilizing platforms like Kayako and Intercom, ensuring efficient and effective customer assistance.- Engaged with a global player base, adapting communication styles based on diverse cultural backgrounds to optimize user interactions.- Collaborated with cross-functional development teams, acquiring foundational knowledge of respective responsibilities and expertise areas to facilitate clear communication on game-related issues.- Delivered comprehensive technical assistance and exceptional customer experiences through various channels, including Intercom, Discord, Steam forums, and Xbox Live reviews.- Demonstrated proficiency in crafting search queries to navigate extensive database logs using Kibana, aiding in the resolution of in-game activities and incidents.- Enforced code of conduct by applying necessary sanctions for violations and investigated potential cheating using Kamu's EasyAntiCheat.- Possessed basic Quality Assurance (QA) understanding and familiarity with Jira, contributing to maintaining game integrity.- Displayed competence in diagnosing and troubleshooting errors and issues, leveraging foundational knowledge of computer operations and network troubleshooting.- Exhibited versatility by willingly taking on various tasks to benefit the company's objectives.- Played a pivotal role in translation efforts, converting a substantial portion of game content from English to Italian, and consistently translating new updates and strings while enhancing text clarity and coherence in the native language.My tenure as a Customer Support Representative at Crytek showcased my adeptness in diverse skills spanning technical support, communication, translation, and QA within the gaming industry. Show less

Francoforte Sul Meno, Assia, Germania

Berlino, Germania

Responsibilities and Achievements:- Demonstrated unwavering commitment to passenger safety, aircrew well-being, and aircraft security, upholding industry standards and protocols.- Delivered a superlative customer service experience, reflecting the airline's dedication to excellence.- Orchestrated the activities of a team comprising four cabin crews, fostering effective collaboration and clear communication among pilots, passengers, and ground personnel.- Developed and… Show more Responsibilities and Achievements:- Demonstrated unwavering commitment to passenger safety, aircrew well-being, and aircraft security, upholding industry standards and protocols.- Delivered a superlative customer service experience, reflecting the airline's dedication to excellence.- Orchestrated the activities of a team comprising four cabin crews, fostering effective collaboration and clear communication among pilots, passengers, and ground personnel.- Developed and implemented a streamlined service workflow that balanced business objectives with customer satisfaction, employing refined sales techniques to enhance revenue without compromising passenger comfort.- Produced detailed daily performance reports encompassing personal achievements, noteworthy incidents, safety matters, and first aid instances.- Executed the pivotal role of coordinating first aid responses for passengers experiencing health issues during flights, including decisions regarding potential emergency landings or post-arrival medical assistance.In the capacity of a Cabin Crew Supervisor at Ryanair, I successfully combined leadership skills, safety awareness, and customer service expertise to ensure the seamless functioning of the cabin crew team and the satisfaction of passengers. Show less

Berlino, Germania

Responsibilities and Achievements:- Prioritized the safety and security of passengers, fellow aircrew, and the aircraft, maintaining a vigilant and proactive approach.- Provided exceptional customer service to passengers, ensuring a pleasant and comfortable travel experience.- Effectively communicated with passengers and colleagues, contributing to a seamless and cooperative environment on board.- Adapted to varying leadership styles and crew dynamics as part of a diverse… Show more Responsibilities and Achievements:- Prioritized the safety and security of passengers, fellow aircrew, and the aircraft, maintaining a vigilant and proactive approach.- Provided exceptional customer service to passengers, ensuring a pleasant and comfortable travel experience.- Effectively communicated with passengers and colleagues, contributing to a seamless and cooperative environment on board.- Adapted to varying leadership styles and crew dynamics as part of a diverse team, showcasing flexibility and teamwork.- Collaborated with supervisors to meet specific operational requirements, demonstrating a strong understanding of their expectations.- Leveraged sales techniques to promote the company's offerings, effectively balancing commercial goals with maintaining a positive customer experience.In this role as a Junior Cabin Crew member, I combined my dedication to safety, customer service, and teamwork with the ability to thrive in a dynamic and fast-paced aviation environment. Show less

Tivoli, Lazio, Italia

Responsibilities and Skills Developed:- Enforced the rules of football rigorously and impartially, maintaining a fair and competitive playing environment.- Demonstrated quick decision-making abilities, making split-second judgments that impacted the course of matches.- Exercised authority and assertiveness, even when interacting with individuals significantly older, handling situations where attempts were made to challenge decisions.- Managed a high-pressure atmosphere… Show more Responsibilities and Skills Developed:- Enforced the rules of football rigorously and impartially, maintaining a fair and competitive playing environment.- Demonstrated quick decision-making abilities, making split-second judgments that impacted the course of matches.- Exercised authority and assertiveness, even when interacting with individuals significantly older, handling situations where attempts were made to challenge decisions.- Managed a high-pressure atmosphere characterized by tension and occasional physical confrontation, showcasing resilience and composure under challenging circumstances.- Navigated an informal context where maintaining control was paramount, refining conflict resolution skills and conflict de-escalation techniques.This role as a Regional Level Football Referee not only showcased my ability to make swift and crucial decisions under pressure but also honed my skills in maintaining authority and fostering a balanced competitive spirit within the game. Show less

Guidonia Montecelio, Lazio, Italia

Responsibilities and Achievements:- Developed and managed an e-commerce website, ensuring its smooth operation and user-friendly experience.- Leveraged basic knowledge of Wordpress to create and maintain the website, enhancing its functionality and visual appeal.- Applied foundational skills in HTML5 and CSS to make design adjustments and optimize content presentation.- Compiled a comprehensive product inventory and meticulously entered all relevant details onto the website,… Show more Responsibilities and Achievements:- Developed and managed an e-commerce website, ensuring its smooth operation and user-friendly experience.- Leveraged basic knowledge of Wordpress to create and maintain the website, enhancing its functionality and visual appeal.- Applied foundational skills in HTML5 and CSS to make design adjustments and optimize content presentation.- Compiled a comprehensive product inventory and meticulously entered all relevant details onto the website, enhancing customer decision-making.- Contributed to the growth of online presence, bolstering the company's digital footprint and attracting a wider audience.This role allowed me to hone my skills in web development, content management, and online business operations, which laid the foundation for my subsequent professional growth. Show less