Thomas Giordano Email & Phone Number

South Central Region

Dallas/Fort Worth Area

• Evaluate and execute effective methods for improving Café Operations in areas of guest experience, sales, profit and margin efficiency for the Southwest Region supporting 76 locations with aggregate annual revenue of $30 MM. Markets include Texas, Arizona, Nevada, New Mexico and Utah.• Provide analysis and operations status reports for Regional V.P, District Managers, Store Managers, Corporate Office and Brand Partners.• Conduct operations audits to ensure all regional cafes operate… Show more • Evaluate and execute effective methods for improving Café Operations in areas of guest experience, sales, profit and margin efficiency for the Southwest Region supporting 76 locations with aggregate annual revenue of $30 MM. Markets include Texas, Arizona, Nevada, New Mexico and Utah.• Provide analysis and operations status reports for Regional V.P, District Managers, Store Managers, Corporate Office and Brand Partners.• Conduct operations audits to ensure all regional cafes operate in accordance with both company standards and health regulations.• Coordinate new Café openings assisting field operation teams with hiring and training. Show less

Columbus, Ohio Area

Retail District Manager 2002 – 2005• Plans, identifies, communicates and delegates key responsibilities and practices to store management teams.• Analysis of sales, financials, staffing levels and mystery shopper reports.• Maintains positive relationships and recognizes individual / team accomplishments.• Develops the store management team to deliver legendary… Show more Retail District Manager 2002 – 2005• Plans, identifies, communicates and delegates key responsibilities and practices to store management teams.• Analysis of sales, financials, staffing levels and mystery shopper reports.• Maintains positive relationships and recognizes individual / team accomplishments.• Develops the store management team to deliver legendary customer experiences.• Ensures and supports execution of regional and company initiatives to achieve both operational excellence and business results.• 4 Star – Zone District Manager of the Year 2003. Show less

Columbus, Ohio Area

Market Director / Area Manager • Lead the Store Operations Group partnering with the Regional Director and Real Estate Development Manager opening 19 locations in the Ohio Valley.• Prepared annual market P&L and capitol improvement… Show more Market Director / Area Manager • Lead the Store Operations Group partnering with the Regional Director and Real Estate Development Manager opening 19 locations in the Ohio Valley.• Prepared annual market P&L and capitol improvement budgets for stores existing and planned in the Ohio Markets. Review financial performance and report period ending result to the Regional Director.• Communicate CMG vision and assure all support departments including HR, Training and Marketing aligned with the culture and strategic goals.• Create a motivational environment focused on quality operations through selection, training and development of Area and General Managers.• Monitor and measure product and service quality from distribution centers and vendors.• Champion public recognition for excellent performance. Provide leadership and direction to our team and inspire others to achieve outstanding results. Show less

Bachelor'S Degree, Communication And Media Studies

Bachelor Of Arts (Ba), Communication And Media Studies