Thomas Goff Email & Phone Number

Wilmington, De, Us

Wilmington, De, Us

Louisville, Kentucky, Us

• Designed and operationalized new investigative processes and procedures, boosting resolution speed and streamlining Tier 2 triage operations across Threat Response Teams.• Orchestrated team strategy from compliance-based events to risk management, increasing detection efficiency.• Optimized internal processes to support triage and partner EIP teams, and led day-to-day operations of the DLP team, ensuring 100% team proficiency in new security tools and improving incident response times. • Deployed new Web/Cloud services tool, enhancing high-risk services and mitigating potential threats. • Executed weighted tiered investigation system for 12-13K incidents per day from Humana's MS Exchange systems.

Louisville, Kentucky, Us

• Created advanced security tools, cutting system vulnerabilities and strengthening data security measures.• Partnered with cross-functional departments to enhance system effectiveness and user satisfaction.• Led exploration analyses of new concepts, assessing potential impacts and improving project outcomes.• Guided consultants and analysts on strategic capacity plans, driving team performance and project execution. • Served as SME to mitigate data risks, decreasing unauthorized data transfers and bolstering data protection.

Louisville, Kentucky, Us

• Expanded Data Loss Prevention (DLP) tools, reducing enterprise egress points and optimizing data security.• Redesigned enterprise technology architecture, lowering operational costs via utilization of best practices.• Revamped documentation and implementation procedures, services provided, and usage approaches, boosting design efficiency and elevating service delivery across teams.• Integrated technologies into broader IT ecosystem, enhancing system interoperability and business functions.• Coached and built a team of high-performing members, ensuring seamless project success and productivity. • Implemented technologies in partnership with Domain and Enterprise Architects, driving system performance.

Louisville, Kentucky, Us

• Handled critical Data Loss Prevention (DLP) events, reducing data leakage through analysis and rapid response.• Fine-tuned DLP tools and policies, decreasing egress points and supporting the enterprise’s data security framework.• Reduced potential risks through preventive measures, strengthening DLP safeguards across the tool suite.

Louisville, Kentucky, Us

• Facilitated Level 3 issue resolution, preventing critical failures and cutting system downtime.• Oversaw vendor management efforts for hardware and software, managing support calls and maintenance activities, resulting in an increase in service reliability and performance.• Administered IBM TSM and EMC Avamar for both on-premise and remote open systems servers, streamlining data backup and recovery processes, which led to a 40% improvement in data retrieval times.• Directed disaster recovery operations, minimizing recovery time and optimizing resilience during critical events.• Validated data restoration in coordination with IT Application Owners, achieving 100% accuracy in data recovery.• Streamlined backup and recovery operations for 4,500+ nodes in healthcare systems, securing patient records on AIX, Linux, and Windows platforms, enabling minimal downtime for clinical teams during data restoration.

Louisville, Kentucky, Us

• Facilitated the deployment of hardware and software solutions, optimizing technology infrastructure for improved productivity.• Customized hardware and software configurations to adhere to Humana's specific guidelines, enhancing system functionality and reliability.• Administered specialized Level 2 technical support for PCs, servers, and network communication equipment, driving quick resolutions and minimizing downtime.• Orchestrated assistance from Humana's systems department outside of DSI, driving the successful execution of computer-related initiatives.

Downers Grove, Illinois, Us

• Executed LAN and systems administration tasks for a network of 300 users, maintaining high standards of performance and user satisfaction.• Managed Multiply Novell servers, ensuring high availability and optimal performance for critical network services.• Administered Unix mid-range systems, maintaining security and stability for backend operations.• Led large-scale desktop migration project, successfully transitioning from Windows 3.1 to Windows XP across the organization.• Implemented best practices in network management to maximize uptime, security, and user productivity.• Provided responsive technical support, maintaining high levels of user satisfaction throughout system changes• Spearheaded the automation of security update rollouts, leading to a $20K reduction in annual expenses for Dover Corp.