Thomas Gondek Email & Phone Number

Jacksonville, Florida, United States

Wallingford, Connecticut, United States

Pratt Whitney - East Hartford Ct

Meriden, Ct

• Identify, analyze and provide reporting of production and operational data for management and field representatives. • Support company initiatives through programming and reporting.• Automate and manage Marketing Fund tracking and reporting• Implemented new statistical and analytical reporting for operational strategies• Improve departmental processes to increase efficiencies in tracking and analyzing marketing programs• Create reports for senior management to measure and track success of new sales marketing campaigns• Develop and maintain reporting functions across multiple platforms• Research and resolve database issues• Multiple phase data mining

New York, Ny

• Identify and analyzed production and sales data for the Annuity and Life products• Analyze retention data related to Annuity and Life products to determine operational trends• Review platforms used by National Operations, creating processing efficiencies• Compile and supply data reports to track departmental sales and retention goals• Create reports for senior management to measure and track success of new marketing campaigns• Implemented Access Reporting System to allow CRU Division Employees to review retention numbers, calls and operational goals • Standardize and organize National Operations reporting requests used at agency level to illustrate operational goals• Improve high level monthly reports of Customer Operation Reports used to track overall operational goals throughout the organization

Atlanta, Ga

• Directed the Data Management Operations Division• Planned and Implemented operational division budget of 5 Million dollars• Analyzed data file processing cycle and implemented BPM solution integrating individual departments and reducing processing time by 50%• Established processes and procedures for quality control of data acquisition, data conversion and upload to database reducing erroneous data by 75% and increasing data upload to 750 per month from 20 per month• Collaborated with IT Division to analyze, review and improve data storage, processing and client reporting• Led initiative to establish Business Recovery plans for company headquarters implementing and testing plan functionality within 6 months of initiation of project• Eliminated data sharing and purchases from competing companies saving approximately $120K yearly• Managed business unit in development of the Tax Operations division• Lead researcher and analyst for data issues found by user group and implemented corrections leading to a 50% reduction of issues prior to implementation of first client• Provide technical reporting for data conversion and system upgrades

Atlanta, Ga

• Planned and Implemented operational division budget of 3 Million dollars• Researched and analyzed taxing jurisdiction claims• Increased number of automated files received from taxing authorities by 15% decreasing manual tax amount research by 30%• Ordered and completed specifications for data file conversion• Trained the National Search division in Dallas to complete tax research duties in the NE and SE Regional areas reducing reporting time of tax information by 30%• Implemented Access database tracking system increasing production by 75%

Middletown, Ct

• Managed daily Branch Operations (scheduling, teller/vault/branch balancing, etc.)• Enforces dual control procedures• Oversee Customer Specialist and Customer Representative training• Facilitate regular meetings with CS/CR to cover operational policy/procedure changes• Performed pre-audits to ensure adherence with bank regulations• Resolve customer complaints promptly and efficiently• Assist Branch Manager in implementation of business development strategies• Ensure branch personnel comply with federal and state laws• Develop action plans to enhance operational controls and optimize customer service• Assist in performance appraisals, promotions and compensation activities for employees

General Studies

• Real Estate Finance, Real Estate Appraisal, Real Estate Tax Collection, Real Estate Principles of Assessment, Accounting & Finance.

Business Administration And Management, General