Thomas Goodman Email & Phone Number

Ona, Wv, Us

West Virginia, United States

Performed site audits and built implementation plan for CMMC client who invested in comprehensive security services and a full-stack network upgrade across their eight-state footprint. Acted as the primary point of contact for the client, ensuring clear communication and understanding of project scope, timelines, and deliverables.Conducted thorough assessments of existing client infrastructure, identifying areas for improvement and customization to meet specific security and network requirements. Developed detailed implementation plans, including network architecture designs and security framework blueprints tailored to the client’s multi-site operations. Created detailed technical documentation for all implemented systems, including user manuals, configuration guides, and troubleshooting protocols.

Charleston, West Virginia, United States

IT Project Manager with a focus on sales engineering. End-to-end project management, collaborating with clients for customized technical solutions. Generate budgets, maps, scopes of work, functional outcomes, and account for known and unknown assumptions for physical installation. Prepare and disseminate technical documentation across teams. Deep understanding of IT infrastructure, including network architecture, systems integration, and cybersecurity. Adept at building and maintaining client relationships, serving as the primary point of contact.Key Accomplishments: • Generated approximately $1.6 million in project bids• Engineered access control, structured cabling, A/V, and telecom solutions in Leviton, Verkada, Axis, ACTi, UniFi, UISP, SonicWall and Juniper environments• Design PtMP municipal wireless networks for city-wide CCTV and LPR deployments with both on-premises and cloud based storage in Williamson, WV and Elkins, WV

Charleston, West Virginia, United States

Take responsibility for ensuring the deployment of new production, retrofitting of infrastructure, and transition to support and engineering teams is done in a manner that meets client expectations and Advantage Technology’s internal standards. Assist in the creation and implementation of engineering plans, maps, and schematics for layer 1 infrastructure for commercial and institutional clients and work with the engineering and project management teams to ensure safe, effective installation of network devices and equipment. This position touches a wide range of data and telecom systems, as well as the standards, codes, and safety rules that govern installation of data infrastructure. Key Accomplishments: • Earned Verkada Certified Engineer and Leviton Certified Installer credentials• Completed 11 large scale project installations in multi-distribution frame campus settings. Systems ranging from 20 devices to over 100 devices• Implement segmented network address schemes for on premises IP based closed-circuit video systems as an added organizational and security measure

Marietta, Ohio

Build and install hardware/infrastructure for processing and distributing full HD video across hard-wired ethernet connections by assessing transmission needs, data rates, and portability for live sports broadcasts. Coordinate daily processes by independently setting up and tearing down network/broadcast equipment and verifying bandwidth for live broadcast video streams on a site-to-site basis.

Remote

Ensure customer satisfaction by closely collaborating with four support professionals, handling escalations, offering insight into customer VoIP services, and establishing that all tickets are resolved in a timely manner. Build a rapport with clients by forming strong lines of communication. Facilitate day-to-day operations by tracking metrics for the support team and analyzing/resolving any critical internal issues. Promote high-quality services by providing hands-on coaching to tier 1 and 2 technicians on appropriate technical resolutions.Key Accomplishments:• Led the triage team during a system-wide outage from an external DDOS attack, affecting 40%+ of VoIP traffic on a nationwide scale, by coordinating internal response guidelines and educating clients on the root causes of service interruption.• Implemented ticketing intake, distribution and documentation standards for the support team, resulting in a decrease of resolution times for tier 1 and tier 2 tickets.• Supported a system and hardware migration of ~225 seats, 80 DIDs, and 11 IVRs to moderninfrastructure for a key healthcare client by offering advice on and insight into the upgrade process.

Barboursville, Wv

Delivered desktop support and network/infrastructure problem consulting to a diverse client base acrossmanufacturing, banking, education, and healthcare by efficiently troubleshooting, accurately diagnosing, and resolving errors. Design, position, provision, and deploy fourteen full data networks and 20+ VoIP systems (with the largest at 64 seats) by assessing needs, identifying on-site challenges, and advising clients/internal stakeholders on timelines and deliverable dates.Key Accomplishments:• Successfully rebuilt and fully upgraded the network equipment and cabling for Blenko Glass Co. bydeploying new Ubiquiti UniFi firewall and switches with trunk and branch Cat6 cabling throughout the site from DMARC and MDF to four IDF sites. (~70 data users, 18 phone extensions, and 31 IP cameras with supporting Wi-Fi access points).• Linked four sites for Blacktop Industries by advising upgrades from bonded DSL connections to gigabitfiber, linking all satellite sites to a primary HQ with VPN connections and automated backup capabilities.• Assisted in driving company growth from start-up to first year profitability by embracing the nimbleaspects of a small business to drive technologies across multiple platforms and network ecosystems.

Huntington, West Virginia Area

Streamlined day-to-day operations by directly managing all aspects of production, shipping, and safety.Supported yard processes by partnering with employees to operate machinery, provide customer service, and perform manual labor. Independently oversaw financial processes by generating and processing payables, receivables, and payroll records via QuickBooks.Key Accomplishments:• Built company from the ground up into a five-acre, full-service facility with $780K in annual revenue(successfully selling in 2019) by spearheading all aspects of organizational development, including hiring,onboarding, and networking within the community.• Boosted overall efficiency by developing/overseeing a multi-user, multi-device small business network as well as coordinating the transition from Windows 7 to Windows 10 and from MS Server 2010 to Server2016.• Effectively diversified revenue by creating and implementing an electronic waste recycling program.

Milton, West Virginia

Coordinated daily project development and operations within a highly regimented work environment byoverseeing a crew of four and two hi-rail work trucks, collaborating with Norfolk Southern Maintenance of Way gangs, and working under the Norfolk Southern track supervisors. Enforced Class I Railway Safety & Operations policies and regulations by supervising daily processes and ensuring that all employees were aware of the protocols.Key Accomplishments:• $3.2 million project budget with a 24 month lifecycle• Successfully processed ~5K tons of scrap rail material and packaging for rail gondola shipping (200 miles of railway) by efficiently utilizing allotted track time and thorough planning.• Obtained a record of zero safety incidents throughout project duration by adhering to prescribed safetyprotocols and encouraging a culture of safety first.

Charleston, West Virginia, United States

Highly skilled, innovative, and passionate about creating captivating content. Delivered high-quality content and helped clients and sales executive define measurable results. Proficient in conceptualizing, scripting, shooting, and editing promotional videos, commercials, and other on-air content. Managed projects from inception to completion, ensuring adherence to deadlines, budgets, and brand guidelines. Collaborate with cross-functional teams, including business owners, sales and marketing professionals, and ad agency buyers to develop cohesive and impactful campaigns. Strong technical knowledge of video production equipment, editing software, and industry-standard tools. Excellent communication skills, both written and verbal, with the ability to articulate creative concepts and ideas effectively.Key Accomplishments: • Completed 12 month "It's Cheap, Cheap, Cheaper in the Country" campaign for I-77 Auto Group• Maintained average 4 day turnaround schedule from capture to broadcast• Produced approximately 80 thirty second advertisements from concept to air

Williamson, West Virginia, United States

Contract engagement supporting the production, grip and camera teams for the History Channel reality show "Hatfields and McCoys: White Lightning". Proficient in rigging and operating lighting equipment, camera support systems, and various grip tools to achieve desired shots and create the desired atmosphere. In-depth knowledge of grip techniques, safety protocols, and industry-standard equipment. Strong problem-solving skills, able to adapt quickly to changing production requirements and troubleshoot technical issues effectively.Key Accomplishments: • Efficiently managed and organized grip and electrical equipment inventory, ensuring availability and functionality of tools and materials during production including tungsten and fluorescent lighting fixtures and generators.• Assisted in the rigging and positioning of lights and power cables, ensuring proper placement, diffusion, and control to achieve desired lighting effects.• Implemented safety protocols and precautions to protect crew members, talent, and equipment during rigging and shooting activities.

Nitro, West Virginia, United States

Began as yard laborer. Operated processing equipment, including shredders, shears, balers, and sorting systems, to process and prepare scrap metal materials for recycling. Conducted quality inspections to ensure compliance with industry standards and customer specifications. Assisted in the identification, sorting, grading, and preparation of ferrous and non-ferrous materials for further processing or sale.As materials buyer, weekly travel to client buyback facilities. Maintained accurate records and documentation related to material purchases, including pricing, quantities, and supplier information. Monitored and evaluated supplier performance, ensuring adherence to quality standards, delivery schedules, and contractual agreements. Collaborated with the finance and accounting departments to reconcile invoices, resolve payment discrepancies, and maintain accurate financial records.Key Accomplishments: • Established and maintained relationships with suppliers, negotiating pricing, terms, and delivery schedules to optimize material procurement.• Followed safety protocols and guidelines, promoting a safe work environment for all employees.

Charleston, West Virginia, United States

Founded and managed a boutique digital marketing agency specializing in providing comprehensive marketing solutions to clients across various industries. Strong expertise in content curation, overseeing the development of engaging and high-quality content for websites, blogs, and social media platforms. In-depth knowledge of developing digital marketing channels, including SEO, social media marketing, email marketing, and paid advertising. Utilized content management systems and social media platforms to publish and promote curated content. Monitored website analytics, tracked audience engagement metrics, and made data-driven decisions to improve content performance. Manage approximately $200,000 in gross revenue, accurately track accounts payable/receivable and applicable compliance accounting practices.Key Accomplishments: • Curated and managed a daily content website with approximately 10,000 monthly readers at its peak, overseeing content selection, editing, and publication.•Researched and identified trending topics and relevant content to engage the target audience and drive website traffic.•Collaborate, supervise, and edit content for team of 5-7 freelance writers, photographers, and graphic designers to develop and produce engaging and shareable content, including articles, images, videos, and infographics.

Charleston, West Virginia, United States

Created compelling on-air content, including TV spots, trailers, and promotional videos, for various shows, events, and station initiatives. Participate in regularly scheduled multi-camera live sporting event broadcasts including football, basketball, racing, and boxing. Managed multiple projects simultaneously, from concept development to final delivery, ensuring adherence to strict timelines and budgets.Oversaw the production process, including scriptwriting, storyboarding, location scouting, talent casting, and post-production editing. Coordinated with internal and external stakeholders, including management, marketing teams, and clients, to ensure successful collaboration and project execution.Key Accomplishments: • Over 200 short form video commercials produced. • Weekly high school football broadcasts, including WVSSAC Championship "Super Six" games.• Maintained client relationships throughout Southern West Virginia, Eastern Kentucky, and Southwestern Virginia