Thomas Grader Email & Phone Number

Accomplished and dynamic sales professional with extensive experience in the RV and automotive industries. Demonstrated ability to manage service departments, train and mentor staff, and implement processes to enhance operational efficiency and customer satisfaction. Strong expertise in customer service, inventory management, and cross-functional team coordination. Adept at analyzing data to set and achieve goals, ensuring high standards of service and sales performance. Proven track record in building and maintaining relationships with retailers, designing effective sales programs and displays, and delivering exceptional customer service.Service Management and Coordination: Successfully managed service departments, overseeing daily operations to ensure smooth and efficient workflows. Coordinated service operations and maintained high-quality service delivery by managing technician teams and acting as a liaison between customers and service teams.Customer Service Excellence: Consistently delivered outstanding customer service, resulting in high customer satisfaction index (CSI) ratings. Acted as an advocate for customers, ensuring their needs were met and providing educated recommendations for vehicle maintenance and service.Sales and Program Design: Developed and implemented effective sales programs and displays tailored to retailer needs. Delivered persuasive sales presentations, fostering strong relationships with retailers and customers. Skilled in utilizing sales software tools to optimize sales processes and presentations.Training and Mentoring: Recruited, hired, trained, and mentored service writers, detailers, technicians, and parts department staff in compliance with company standards. Ensured all team members were well-equipped to deliver high-quality service and meet performance goals.Operational Efficiency and Data Analysis: Analyzed data to establish and monitor goals for individuals and departments. Developed processes to improve operational efficiency, reduce expenses, and enhance customer satisfaction. Regularly evaluated sales performance, providing strategic recommendations to minimize inventory turnover and maximize sales.Cross-Functional Team Leadership: Demonstrated consistent leadership in managing cross-functional teams. Coordinated daily workloads among technicians, ensuring equitable distribution of work and timely completion of service requests. Oversaw quality control to guarantee high standards of service and product delivery.

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  Universal Technical Institute (Uti) – Avondale, Arizona