Thomas Grainge Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

An extremely varied and important role within the company, I currently have all of the following responsibilities:Senior Laser TechnologistResponsible for product testing and quality control, product repairs and customer RMAs, new product development, improvement of testing processes including acquisition of new equipment, operation of laser engraving equipment, and supporting sales staff and customers with technical inquiries and difficulties.Product… Show more An extremely varied and important role within the company, I currently have all of the following responsibilities:Senior Laser TechnologistResponsible for product testing and quality control, product repairs and customer RMAs, new product development, improvement of testing processes including acquisition of new equipment, operation of laser engraving equipment, and supporting sales staff and customers with technical inquiries and difficulties.Product DeveloperCollaborate with other staff to identify customer needs and design products accordingly. Previously designed products include electromechanical devices, custom-designed electronic products, and mechanical products. This also includes product assembly and repair (including electronics soldering and troubleshooting).Technical Department SupervisorOversight of technical department and its internal operations, including additional employees and training.IT ManagerOversight of all company IT infrastructure, including all desktop and laptop computers, networking equipment, and local and remote data backups.Web Developer / Web Systems AdminContinuous development and improvement of online web systems, including company e-commerce website, and company intranet. Additionally, some administration of linux web servers, including server transitioning.Laser Safety OfficerDeveloped and implemented laser safety policies and procedures. Hosting annual training program. Conduct annual inspections and safety audits of company equipment and facilities. Show less