Thomas Grana

Thomas Grana Email and Phone Number

Business Owner at Full Circle Streaming and Digital @ GoPro
Thomas Grana's Location
Raleigh, North Carolina, United States, United States
Thomas Grana's Contact Details

Thomas Grana work email

Thomas Grana personal email

About Thomas Grana

Starting with GoPro when they were a small, privately owned surf company was a significant building block for my personal career. I accepted a position with GoPro Technical Customer Support in 2012 which provided the backbone of product knowledge and brand expertise that fostered many future endeavors. My ability to communicate passionately and credibly to all walks of life helped define how I hold myself professionally and how I represented GoPro. I was recognized as a spirited team player invested in the consumers use of the product. This led me to take on more projects and responsibilities like managing like the ‘Everything We Make daily giveaway’ and becoming a technical product expert for the video editing software, GoPro Studio.After a few years cultivating my foundation within support, I accepted a position with the Specialty Sales team supporting the vast network of retailers across the nation that sold our product and proliferated the message of GoPro. Order management, client relationships and crisp, diligent communication was the key to supporting our coveted retailers.As a sales team member it was beneficial sitting in proximity to our internal Training and Education team. This overlap enabled collaboration and eventually landed me a position on the Training and Education team. It was on this team that I was able to champion more operation based procedures like inventory, forecasting product against budget, and team logistics, all while allowing my wide range of related skills and long-standing brand credibility flourish.Unfortunately I was affected by layoffs related to the Karma Drone. I made the decision to pursue the love of my life in Florida. We started our family and I spent a few years working at a local startup and eventually, the PGA Tour. These allowed me to exercise the range of my technical skills. With the birth of our daughter, we decided to relocate back to the Bay Area to be close to family and to allow me to dive back into the local workforce.COVID-19 threw a wrench in our conventional plans and enabled the opportunity of self employment. The projects became more frequent and the business became more legitimate. I am now the owner/founder of Full Circle Streaming and Digital LLC. Outside of work you can find me walking and bicycling with my wife and daughter. We love cooking and listening to music. I love escaping to the mountains to ski and occasionally find myself wing-suiting with my skydiving friends.You can keep up with my adventures on both my website and my YouTube channel: YouTube.com/Thomass3737

Thomas Grana's Current Company Details
GoPro

Gopro

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Business Owner at Full Circle Streaming and Digital
Thomas Grana Work Experience Details
  • Full Circle Streaming And Digital
    Business Owner
    Full Circle Streaming And Digital Jun 2020 - Present
  • Gopro
    Manager Of Equipment & Technical Product Support + Training Guru
    Gopro Aug 2019 - Present
    San Mateo, Ca, Us
    Use strong technical abilities and excellent operations management to ensure that the equipment and technology needed to support relevant projects will be in good operating order, maintained, conditioned and/or replaced as necessary and as lifecycle planning and budget allows, distributed to authorized individuals based on established processes, made available for company-wide use based on request, as well as cataloged, stored and secured at all other times. This includes pre-release product, global legacy inventory, production equipment, supporting technology and many other physical assets. Create and Maintain a synchronous inventory system available for company reference to promote visibility, accountability and ease of understanding.Being a technical POC for my team of production artists, trainers on our training team, employees at large and any external vendors/parties to be a consistent and credible expert on GoPro product and the supporting production equipment.Budgeting and quarterly reporting. Held accountable for staying within set forecast. Technical resource for any relevant internal or external trainings. Create cross-functional processes for requests, productions and technology returned.
  • Crown Event Management Llc
    Tech Support / Sales / Labor / All Hnads Team Member
    Crown Event Management Llc Jun 2017 - Present
    San Diego, California, Us
    Supporting GoPro events via Crown Event Management. Roles include booth setup/takedown, sales, customer support, Tech Support, and all hands team player.
  • Pga Tour
    Data Center Operations Analyst
    Pga Tour Aug 2018 - Aug 2019
    Ponte Vedra Beach, Fl, Us
    Data Center Operations is a devision of the PGA Tour's Information Technology department. Being an analyst in this department mainly focuses on the scoring, statistics and broadcast of this information to an extensive range of clients. Located in Northeast Florida's Ponte Vedra Beach, the PGA Tour's headquartered directly adjacent to TPC Sawgrass famous for its iconic 17th hole.
  • The Automotive Broadcasting Network
    Solutions Architect
    The Automotive Broadcasting Network Dec 2017 - Aug 2019
    Jacksonville, Florida, Us
    Development and Implementation of new processes. Steward of KPI reporting. Root Cause Analysis via trends and reporting. Creation of SOPs
  • Gopro
    Training Operations Coordinator
    Gopro Oct 2015 - Mar 2017
    San Mateo, Ca, Us
    Training Operations Coordinator encompasses many tasks. The primary being Inventory Management for my team. The training and education team is an eclectic group of GoPro training and education Gurus that know the ins-and-outs of the brand, its products+services, and also uses the product holistically to market the brand, product and lifestyle. We orchestrate and facilitate trainings and their related curriculums that range from our internal new hire orientations, to BestBuy retail associates, to RedBull Athletes, to social advocates and media influencers, to the internal executive team. When we deliver these trainings it is imperative that the products and services that we train on are up to date, relevant, charged, cleaned and ready for any experience. Not only the GoPro ecosystem of products but the computers to edit on and display our GoPro software, but also the presentation of our product to our trainees needs to be managed at a professional level. My role as the Operations Coordinator is mainly inventory, but I still facilitate new hire orientations every week. I also work closely with management and our demand planning teams on product forecasting and product commits to meet future training inventory needs. I work with my direct supervisors to create processes that we implement internally and deploy globally to continue to expand our department, our out reach and our return.I am still continuing to pursue low to no cost skydiving events as a side project to continue to drive usability and product comfortably within the vertical, while continuing to spread the awareness and authenticity of the market internally for a more open and transparent market. I have implanted film festival style gatherings to promote users to do something more with their footage to help incentivize usage and drive awareness to GoPro's line of editing platforms.
  • Gopro
    Dealer Services Specialist
    Gopro Jul 2014 - Oct 2015
    San Mateo, Ca, Us
    Specialty Sales Agent working in house at GoPro HQ with a small team that provides orders, order management, and phone/email support to localized reps and retailers/accounts for the specialty sales team. This being a core market to the brand, relationships and unique individualized communication was the key to smooth and healthy revenue.I was able to continue traveling to tradeshows and events similar to my travels with the Customer Support Department. At these events I was able to speak credibly and consistently about products and services, and now with a new evolution of sales, which includes: signing new dealers, order management, inventory management, dealer services, and account management.I was able to leverage my networks to consistently and credibly to the brand to plan and execute a GoPro presence at events within the skydive vertical. I was opperating on a low to no cost budget spreading information, education, customer/technical support, product and service expertise to those in need. This promoted brand awareness not only in the skydive community, but at GoPro headquarters about the percentage of GoPro users within the vertical and raw potential of the skydiving market.
  • Gopro
    Customer Service Representative
    Gopro Apr 2012 - Jul 2014
    San Mateo, Ca, Us
    Technical customer support representative at GoPro started during the launch of the Hero2 + WiFi BacPac with a team size of 30 reps globally. This team grew to 250 reps globally when I transitioned departments at GoPro. We focused on phone and email support. During my time as a support rep, I had the side project of managing the 'Everything We Make Daily Giveaway'. After bringing on support from external call centers for localization, we then had the bandwidth to become subject matter experts (SME) for escalated cases and more technical deliverance of information. As an SME I specialized in GoPro Studio, 3D and Video editing in general. I was able to travel to call centers to deliver new product info and onboard third-party employees. I was also fortunate enough to travel on behalf of GoPro for events and tradeshows to speak credibly and consistently about product while still maintaining company culture and respect.
  • Squaw Valley Ski Holdings
    Season Pass Representative &Ticket Sales
    Squaw Valley Ski Holdings Nov 2011 - Apr 2012
    Olympic Valley, Ca, Us
  • Electronic Arts
    Quality Assurance Representative
    Electronic Arts May 2008 - Aug 2008
    Redwood City, Ca, Us

Thomas Grana Skills

Training Conceptual Planning Communication Education Coaching Outdoors Downhill Skiing Skydiving Gopro Photography Adobe Creative Suite Adobe Photoshop Adobe Premiere Pro Mental Health Holistic Education Yoga Videography Video Editing Office Administration Inventory Management Inventory Control Inventory Analysis Social Media Marketing Social Media Social Entrepreneurship Event Planning Corporate Events Event Management Landscape Photography Digital Imaging Digital Media Audio Visual Support Organizational Design Grassroots Organizing Grassroots Marketing Connectivity Technical Support Customer Service Wellness Critical Thinking Microsoft Office Strategic Planning Public Relations Product Marketing Advertising Negotiation Troubleshooting Holistic Planning Conceptual Art Perseverance

Thomas Grana Education Details

  • Sierra Nevada College
    Sierra Nevada College
    Digital Art And New Genres

Frequently Asked Questions about Thomas Grana

What company does Thomas Grana work for?

Thomas Grana works for Gopro

What is Thomas Grana's role at the current company?

Thomas Grana's current role is Business Owner at Full Circle Streaming and Digital.

What is Thomas Grana's email address?

Thomas Grana's email address is th****@****ail.com

What is Thomas Grana's direct phone number?

Thomas Grana's direct phone number is +165071*****

What schools did Thomas Grana attend?

Thomas Grana attended Sierra Nevada College.

What are some of Thomas Grana's interests?

Thomas Grana has interest in Ill, Adventure Sports Network, Skydive Deland, Photography/videography, Sports Enthusiast, Community, Arts And Entertainment, Sports League, Black Rock City Playa Info, Oltjp Films.

What skills is Thomas Grana known for?

Thomas Grana has skills like Training, Conceptual Planning, Communication, Education, Coaching, Outdoors, Downhill Skiing, Skydiving, Gopro, Photography, Adobe Creative Suite, Adobe Photoshop.

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