Thomas Grass Email & Phone Number

Fairfield, Connecticut, United States

Las Vegas, Nevada, United States

• Managed copywriting team, prioritizing daily workload, organizing long-term projects, and providing regular, metrics-based reviews. • Led the Content department in driving SEO improvements, realizing PDP improvements, including increased visit and conversion rates and decreased bounce rate. • Drove time-to-site improvements, including a 99.9% SLA success rate

Las Vegas, Nevada, United States

• Managed copywriting team, prioritizing daily workload, organizing long-term projects, and providing regular, metrics-based reviews. • Partnered with back-end development and reporting teams to develop improvements to Content tools and reporting.• Worked with SEO team to test data-driven copywriting initiatives.

Las Vegas, Nevada, United States

• Completed all listed Copywriter and Senior Copywriter expectations.• Assisted team manager with dividing and prioritizing daily tasks, organizing and completing long-term projects, and providing QA of completed work.• Liaised with back-end development and data teams to improve existing tools and reporting.• Participated in Holacracy changeover and training team in self-management principles.

Henderson, Nevada, United States

• Completed all listed Copywriter expectations.• Developed product description templates and guidelines for department use.• Provided training to new hires to the Content department and members of related internal teams.• Participated in interview and hiring process.

Henderson, Nevada, United States

• Wrote SEO-rich, highly detailed copy, including product descriptions, brand page text, and on-site marketing initiatives• Corrected errors between catalog and inventory by liaising between external vendors and Zappos warehouse teams.• Maintained strong relationships with vendors through trade show attendance and regular communication in order to provide thorough, accurate product information. • Maintained strong relationships with internal customers including Merchandising, Customer Loyalty Team, Legal, and Photo Studios.

Henderson, Nevada, United States

Answered incoming calls as a member of the Zappos Customer Loyalty Team.Maintained high Personal Service Level, providing thorough, correct responses to customer requests.