Thomas Grimm Email & Phone Number

40+ years of experienced helping people and organizations realize the potential of SIAM (Service Integration and Management) ITIL 3 Master with ITIL 4 foundations training and Implementation. Utilizing ITILS Service methodologies around Service Strategies, Service Design, Service Implementation, Service Operations and CSI (Continual Service Improvements)..

Noida, Uttar Pradesh, IN

Manage the daily Operations of HCL Americas SIAM Delivery for the Americas on a global scale. The SIAM Operations model includes, Major Incident Management, Change/Release Management, Service Level Management, Problem Management, Availability Management, Knowledge Management, Capacity Management, SACM (Service, Asset, Configuration) Management, CSI and.

San Diego, CA, US

• Contracted by Bridgewater Consulting Group, Sempra Energy has implemented ServiceNow, Out of the Box, and needs to review its current People, Processes and Technologies to better align with ITIL and the CMMI processes.
• SME – Service Management/CMS
• Conducted ITSM/ITAM/ITOM/GRC Maturity Assessment Workshops
• CMDB/Service Catalog/CMS Review/Maturity
• Bi-Weekly Project Status Review Meeting
• Managed Data Analytics using SNOW Mirror and Performance Analytics

• Project Manager – ENGIE North AmericaContracted by Omnikron, ENGIE North America is consolidating their internal services operations into a single enterprise solution. ENGIE NA, has acquired several other.
• SME – Service Management/CMS
• Daily SCRUM Review Meeting
• Bi-Weekly Project Status Review Meeting
• Activity and Resource Planning
• Organizing and motivating the Project Team

El Segundo, CA, US

Collaborating with the Business and IT to provide Full Lifecycle Management, Thom incorporates the best in People, Process and Technologies from an agnostic viewpoint, while providing full lifecycle ITIL, ITSSM, ITAM, ITOM and GRC solutions. Being a seasoned technologist and Project Manager, Thom excels in process design, governance, and risk compliancy..

Irvine, CA, US

Managed the Global Service Deliver Operations in key regions for Ingram Micro from the World Headquarter in Irvine, CA., including, NA, LA, EMEA, and APAC. Thom managed a team of professional, both on shore and off shore resources, focusing on several key process areas; Customer Service, Service Delivery, Resource Management, Projects and Programs.

Burbank, CA, US

As Service Delivery Manager for Warner Bros., MIS Governance Competency Center, it was my responsibility to work with on shore and off shore resources focusing on several key process areas: Customer Service, Resource Management, Projects and Programs, Communications, Relationships, Identifying Problems / Providing Solutions, Planning, Technology.

Rosemead, CA, US

As Configuration Project Manager for SC Edison SmartConnect Program, it was my responsibility to establish software configuration management (SCM) processes, tracking and controlling changes in the software. Configuration management practices include revision control and the establishment of baselines for the SmartConnect Project, while engineering systems.

Charlotte, NC, US

As Change Manager for Banking Center E2E Monitoring, it was my responsibility to be the Single point of accountability to deliver the project/program with an integrated project plan. Responsibilities include coordinating the Technology, People/Process, Business and Test Leads to ensure project/program delivers On Time, On Budget and to the Business Case..

As Senior Systems Analyst, The SSA shall examine all facets of the IT department, including all staff and officer users. He shall report directly to the Local 47 President and Vice-President. The SSA is expected to draft and submit a plan based on a needs assessment that shall include recommendations in the areas of department restructure, personnel.

As HP Solution Architect, worked with Lockheed/Martin technical staff and management, to capture requirements from existing Call Center web application that supports the C130 Air Force Training Center, and implement a new Service Management System. Lockheed/Martin had purchased from HP several new applications to help support and augment their current and.

San Diego, CA, US

As Senior Project Manager, championed the consolidation of 15 Data Element Managers covering; LAN, WAN, Telecommunications, and the Date Center into one, Manager of Managers (MOM), using Computer Associates Configuration Managements, Spectrum r9.0 application. This created one centralized MOM to allow the Network Operations Control Center, (NOC), the.

Provide leadership and strategic direction to IT Service Management (ITSM) and IT Asset Management (ITAM) efforts serving in the visible role of Project Manager at corporate headquarters. Collaborate with the office of the CTO to define, launch, and establish a comprehensive 3-year ITSM/ITAM initiative for over 1,200 geographically dispersed facilities..

Served as the Project Technical Architect for HP/Peregrine Configuration and Change Management modules, which included leading all areas of requirements gathering, development, design, configuration, build, testing, and installation, support using a modified version of the SCRUM/Agile Methodologies for development based on ITIL V3. Utilized Peregrine P4.

Charlotte, NC, US

Supervised a globally dispersed team (6 countries) consisting of Technical Analysts and 34 Developers. Spearheaded the initiative to ensure compliance of ILA (Infrastructure Lifecycle Automation) and Service Center and Asset Center with ITIL rules. Delivered key insights, provided technical consulting, and formed analysis of the entire infrastructure in.

Leesburg, Virginia, US

• Managed projects for 2 clients: State of Delaware School Districts and Chubb & Son, with oversight of the entire business life cycle. Guided team efforts. Implemented large-scale projects meeting timelines and budgets..
• Steered the project to installation of Peregrine Service Center 4.08 in support of the State of Delaware School Districts, including implementing policies/procedures, delivering end-user and administrator training.
• Drove business re engineering efforts for Chubb and Son and supported customer’s needs by revamping business processes using Peregrine Service product suites.
• Ensured seamless integration and upgrades of product suites into legacy systems and worked closely with customers and vendors during the process.

• Ensured the optimal and continual performance of the IT infrastructure, LAN/WAN Infrastructure, Software Administration, and Telecommunications, reporting directly to the Director of IT. Developed and managed budgets..
• Set up the infrastructure and engineered the new Information Technologies Facility (over 800,000 sq. ft.), which included establishing voice, data, security and disaster recovery.
• Facilitated integration of legacy and newer technologies working in conjunction with business partners.
• Produced $250,000 in cost savings by upgrading and moving services over to corporate offices.
• Saved nearly $500,000 a year by auditing the telephony infrastructure.
• Upgraded IBM Tivoli Service Desk to Peregrine Service Center applications.

Greenville, SC, US

• Service Desk Manager, Information’s TechnologiesDuties included but not limited to, the day-to-day operations of BJU Help Desk, Software Administration, and Personnel. Created, developed, and organized BJU Help Desk.
• Creation of a Best in Class ITSM and ITAM Helpdesk
• Sun setting of Legacy Burroughs 6800 Mainframe.
• Introduction of Microcomputer Technology Enterprise Wide.
• Installation of Microsoft Office Suite of applications campus wide.
• Convergence of Telecommunication, Security, Data processing, WAN/LAN, Training, Processes and Procedures into a State of Arts 21 Century Information Technologies department.

Associate'S Degree, Cad/Cadd Drafting And/Or Design Technology/Technician

Bachelor Of Science - Bs, Computer Graphics

Associate Of Arts (Aa), Engineering Design

Diploma, Business Administration And Management, General